Distribution Manager RMX

We’re seeking a Distribution Manager RMX who’s ready to put your skills to work on projects that matter — and build a career with a company that’s building North America.

Job Title: Distribution Manager RMX | Req ID: 18542 | HR Contact: Roscoe Chambers | Location: Metairie Agg & RMX Office LA

ABOUT THE ROLE

The Distribution Manager will lead a seasoned team within the Ready Mix Concrete organization supporting a growing customer-centric culture while balancing cost efficiency and the needs of an on-time delivery-based customer. You will be expected to provide leadership to handle complex customer situations and escalation concerns and determines resolution related to the order placement and scheduling processes. Candidates must possess the ability to facilitate communication between the plant, field, drivers, and dispatch center with accuracy and timeliness, all while managing the day-to-day activities within the distribution center within the framework of established policies and procedures.

WHAT YOU'LL ACCOMPLISH

Ensure all customer service activities support the strategic objectives of the organization. Monitors work to ensure a high level of customer satisfaction; reviews order entry and assesses schedule to optimize driver productivity.

Intervenes in complex customer service situations where dialogue with the customer has escalated to high management levels within the customer organizations or where issues are beyond the expertise of Provide excellent customer service to internal and external customers. Exceeds customer expectations.

Responsible for ensuring order processing and dispatch accuracy and timeliness. Provides day-to-day oversight for Dispatch Center team.

Works with the Regional Sales team to enhance the communications and service leading to increased sales and improved service

Analyze customer service related information and evaluate the results to choose the best resolution and alternatives to customer service challenges, and to identify opportunities to improve the customer service experience. Works closely with Commercial Manager and Territory Sales Managers, Plant Managers, Materials Performance (Quality) and Credit Collections personnel.

Seek opportunities for continuous process improvement ideas and potential cost savings. Ability to perform cost analysis to ensure optimal source is utilized.

Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results.

Ability to complete Root Cause Analysis and implement changes to prevent issues from reoccurring. Ensures that employees are at work on time, actively engaged in assigned activities. Direct supervisory responsibilities for staff including selection, hiring, training, performance evaluation, corrective action, promotional recommendations and work schedules.

Communicates and implements new and existing policies and procedures to staff within the department.

Coordinates with other departments to resolve issues involving customer service and dispatch.

Ensure that safety, compliance and environmental requirements are followed within the department.

May perform customer service and dispatch activities to ensure that customer requirements are satisfied.

Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE’RE LOOKING FOR

Education: High school diploma or equivalent or 5 years of equivalent experience Additional Education Preferred: Bachelor's degree Field of Study Preferred: Required Work Experience: Minimum of 5 years of dispatch/customer service experience. Previous supervisory experience preferred. Required Training/Certifications: Required Technical Skills: SAP experience, Computer skills, including Excel, Word, Project, etc.

Additional Requirements:

Demonstrated good judgment and discretion.

Strong organizational skills with a focus on accuracy.

Able to follow established processes and/or document new processes.

Ability to work under pressure to meet critical deadlines all the while being detailed-oriented.

Excellent customer service skills and ability to function as part of a team.

Works cooperatively with other employees, customers, clients, and the public.

Able to handle multiple responsibilities at one time and must be able to deal effectively with people using a facilitative approach.

Excellent oral and written communication skills.

Strong leadership and demonstrated problem-solving skills as well as excellent time management and project management skills. Bi-lingual (Spanish) may be desired.

Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

Competitive salary

Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings

Employee Stock Purchase Plan

Medical, Dental, Disability and Life Insurance

Holistic Health & Well-being programs

Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care

Vision and other Voluntary benefits and discounts

Paid time off & paid holidays

Paid Parental Leave (maternity & paternity)

Educational Assistance Program

Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.