Network Manager

Memphis, Tennessee, Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! Position Summary The Network Manager is a hands-on technology leader responsible for the reliable, secure, and efficient operation of Sonic Healthcare USA's enterprise network services. Reporting to the Director of Network and Communications, this role leads a team supporting enterprise network infrastructure, WAN services, firewall platforms, F5 application delivery technologies, Cisco Identity Services Engine (ISE), and Cisco Secure Access solutions. The Network Manager provides operational leadership, technical direction, staff development, and project oversight while partnering closely with Cybersecurity, Infrastructure and Operations, business stakeholders, and vendors. This role plays a key part in maintaining resilient connectivity, strengthening network security, and advancing infrastructure modernization initiatives across the organization. Duties & Responsibilities Lead, mentor, and develop network engineering and network security team members while fostering a culture of accountability, collaboration, and continuous improvement. Oversee the availability, performance, security, and lifecycle management of enterprise network infrastructure and related services. Provide technical leadership for routing, switching, WAN connectivity, network segmentation, firewalls, F5 platforms, Cisco ISE, and Cisco Secure Access technologies. Manage network operations, monitoring, incident response, troubleshooting, capacity planning, maintenance activities, and service improvements. Partner with Cybersecurity teams to implement secure network architectures, access controls, threat prevention measures, and regulatory compliance requirements. Lead major incident response efforts, root cause analysis, change management activities, and service restoration initiatives. Develop and maintain network standards, documentation, operational procedures, and disaster recovery plans. Drive network modernization, infrastructure upgrades, automation initiatives, and technology roadmap planning. Manage vendor relationships, service provider performance, contract renewals, and technology evaluations. Support enterprise initiatives, including cloud, infrastructure, security, acquisitions, and site integration projects. Prepare budgets, forecasts, project plans, and business cases to support network and security investments. Perform other duties and special projects as assigned. Education and Experience Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or an equivalent combination of education and relevant experience. Minimum of five years of progressive experience in enterprise networking, network security, or related infrastructure roles. Minimum of two years of experience leading technical teams, projects, or operational functions. Experience supporting highly available, geographically distributed enterprise environments. Experience within healthcare, laboratory services, or other regulated industries preferred. Experience with ITIL-based service management practices preferred. Knowledge, Skills, and Abilities Strong knowledge of enterprise networking, including routing, switching, TCP/IP, LAN/WAN architecture, network segmentation, and secure remote access. Experience managing enterprise firewall environments and network security controls. Hands-on experience with F5 load balancing and application delivery technologies. Experience with Cisco ISE, network access control, authentication services, and policy enforcement. Familiarity with Cisco Secure Access, Zero Trust, SASE, and cloud connectivity concepts. Experience with network monitoring, automation, configuration management, and performance analysis tools. Knowledge of Windows Server, Linux, and modern network operating systems. Strong analytical, troubleshooting, and problem-solving abilities. Excellent communication, leadership, stakeholder management, and organizational skills. Ability to communicate technical concepts and operational risks to both technical and business audiences. Licensure and Certifications One or more of the following certifications are preferred: Cisco CCNP Enterprise, CCNP Security, or CCIE F5 Certified Technology Specialist (F5-CTS) or equivalent CISSP or equivalent cybersecurity certification ITIL Foundation or higher Additional Requirements Participate in an on-call rotation or escalation process to support critical network services. Perform authorized work outside normal business hours during maintenance windows, major implementations, or incident response activities. Ability to travel to Sonic Healthcare USA locations as business needs require. Adhere to all information security, privacy, and change management requirements. Scheduled Weekly Hours: 40 Work Shift: Job Category: Information Technology Company: Sonic Healthcare USA, Inc Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.