At Big Spaceship, we're explorers, not settlers. We partner with ambitious brands ready to venture into new territory, push creative boundaries, and lead rather than follow.

We're a full-service creative shop built for brands that want to break new ground. Our diverse team of entrepreneurial spirits, creative minds, and makers brings bold ideas to life for some of the world's most innovative and culturally connected brands. If you thrive on exploration, creative risk-taking, and charting new paths, you belong here.

About the Role

Contract / leave coverage · Estimated start: January 4, 2027 · Estimated end: May 10, 2027

We're looking for an Account Supervisor to cover a maternity leave from early January through early May. You'll be strategic and hands-on, organized, calm under pressure, and committed to delivering great creative work that stays on-objective and matches client challenges seamlessly. You'll step into a live, fast-moving account and keep it running smoothly, and we'd love someone who can own projects from start to finish.

What You'll Work On

Merchant marketing (the bulk of your time). Social and digital advertising for a financial technology client, aimed at retail merchants. The work is high in volume and largely templated, and you'll partner closely with our media agency.

Sports & Entertainment. We act as the account and strategy team for a sister agency, supporting content and digital out-of-home work that can be bespoke or templated.

B2B. A smaller part of the business, with a few projects a year, working alongside our sister agencies and project management.

Role + Responsibilities

Act as a senior day-to-day client contact, building strong relationships with the client team

Manage multiple clients and workstreams at once, pivoting easily and calmly as priorities shift

Support or lead online video, digital, and social campaign development and management

Partner with our media agency, sister agencies, and project management to deliver high-volume, templated work as well as bespoke creative

Own projects from kickoff through delivery, keeping them on time, on budget, and on-objective

Distill and interpret client feedback and communicate next steps and deliverables to the team in a timely manner

Push back with a smile: hold the line on scope, timing, and quality while being a calming presence for clients and the internal team

Work with the team to deliver strategic POVs that help further the client's business

Demonstrate micro and macro knowledge of the client's business through continuous research of the brand, its category, and competitors

Keep a finger on the pulse of the client's brand, digital presence, and social trends and channels

Deliver on short-term campaign needs while keeping longer-term brand goals in mind

Keep finances, contracts, and administrative systems running smoothly through strong project management

Solve day-to-day account issues as they come up

Help develop and review creative briefs that provide strategic insight and creative inspiration

Make sure creative presentations to the client meet the highest professional standards

Collaborate with all disciplines across the agency to produce work of creative excellence

Report to an Account Director, work closely with a team of Producers, and keep the Account Director informed on account status, managing both up and down

Communicate the team's efforts accurately, internally and externally, and recognize success within the team

6+ years as a brand steward and business partner to clients, with at least 3 years delivering and managing integrated marketing campaigns in an agency environment

Exceptionally organized, with a track record of juggling multiple clients and deadlines

Calm, steady, and adaptable; comfortable with fast turnarounds and changing priorities

Comfortable working with people at all levels of a client organization and across cross-functional teams (social, strategy, design, analytics, and program management)

Experience in social and digital campaigns; merchant, retail, fintech, sports, or entertainment marketing is a plus

Experience being on set for campaign productions and managing client relationships is a plus

Excellent communication and presentation skills

Innate curiosity and entrepreneurship, with the ability to operate at both the macro and micro level

The salary band for this role is $100,000 - $120,000. Where a new hire's base salary falls within this band depends on several factors, including qualifications and experience, the skill level required in the role, market rates, and the salaries of existing crew members at Big Spaceship within the same role to maintain equity.