Membership and Community Engagement Manager

Position Summary

The Membership and Community Engagement Manager is CVNL's main point of connection to nonprofits across the North Bay. This role builds the relationships that make CVNL's membership, volunteer services, and regional network stronger. Reporting to the Director of Capacity Building, this position:

Leads the full membership cycle, from recruitment through renewal.

Builds and maintains relationships with nonprofits across Marin, Sonoma, Napa, and Solano Counties.

Partners with the Volunteer Services team to grow the network of nonprofits that host volunteers and support disaster response.

Designs and runs networking opportunities that connect members with one another.

Key Responsibilities

Membership Program

Manage the full membership cycle, including recruitment, new applications, renewals and retention

Develop and run in partnership with Marketing and Communications quarterly recruitment campaigns with clear targets and outcomes, coordinated across all four counties

Develop and run retention strategies that keep members engaged year over year

Help shape and refine membership benefits based on member feedback and engagement data

Develop and manage the public-facing membership portal

Keep member data accurate and current across the website, outreach lists, and CRM (HubSpot)

Track and report on membership growth, engagement, and retention to guide strategy

Manage the fiscal side of the membership program, including reporting and reconciliation against budget goals

Maintain membership resources, including job postings, GrantStation access, and room rentals

Regional Community Engagement

Build and maintain relationships with nonprofit leaders across Marin, Sonoma, Napa, and Solano Counties, with a regular presence in each county

Serve as CVNL's primary liaison to members, prospective members, and community partners, providing resources and referrals that reflect CVNL's brand and values

Represent CVNL at community events, coalitions, and convenings across the region

Identify needs and trends across the four counties and share them with program, volunteer, and leadership staff

Keep relationship and engagement records current in the CRM so outreach is coordinated across CVNL teams

Volunteer Services Partnership

Recruit and onboard nonprofits as volunteer-hosting organizations, and help them post and fill opportunities on volunteernow.org

Support the Volunteer Services team in developing nonprofit partner networks for emergency and disaster volunteer response in each county

Connect members with CVNL's volunteer resources as part of the overall membership experience

Member Networking and Convenings

Design, plan, and run a regular calendar of member networking opportunities across the four counties, both in-person and virtual

Develop peer-connection formats such as executive director roundtables, affinity groups, and county-based meetups

Manage event logistics, promotion, registration, and follow-up

Gather participant feedback to improve future events and inform membership benefits

Marketing and Outreach

Create outreach content, campaigns, and web pages for membership and networking, in coordination with Marketing & Communications

Support organization-wide projects as assigned

Physical & Travel Requirements

• Ability to lift and move up to 25 lbs

• Regular travel across Marin, Sonoma, Napa, and Solano Counties

• Occasional evenings and weekends for events and convenings

• Valid California driver's license, valid auto insurance, and reliable transportation

• Ability to perform computer work and move within an office and event spaces

• Reasonable accommodations can be made to enable individuals with differing abilities to

perform the essential functions

Qualifications:

Demonstrated experience in developing and implementing membership recruitment and retention strategies.

Highly organized with strong project management skills and attention to detail.

Ability to work independently and collaboratively in a fast-paced environment.

Proficiency in Microsoft Office Suite and membership management software (e.g., Fundly, Salesforce).

4+ years of experience in nonprofit, membership, community engagement, or related work, including at least 2 years managing programs or relationships

Established relationships with, or knowledge of, the North Bay nonprofit sector preferred

Experience planning and running events, convenings, or networking programs

Experience with CRM systems and data analysis; HubSpot experience preferred but not required

Excellent written and verbal communication skills, with comfort engaging executive directors, board members, and community partners

Strong organizational skills; able to manage multiple projects, timelines, and budgets

Initiative, sound judgment, and an independent working style, combined with strong

teamwork

Effective in working with diverse audiences and communities across the region

Strong technology skills, including Microsoft Office and comfort learning new platforms

Center for Volunteer & Nonprofit Leadership (CVNL) has set the salary range for this position between $87,000 to $93,000 with most candidates meeting minimum qualifications will likely be hired at the middle of this range.

The hiring manager will take into account a number of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, external market comparisons for similar positions in similar geographic locations and size. Offers are determined based on final candidate qualifications and experience.

Center for Volunteer & Nonprofit Leadership is an equal opportunity employer and makes employment decisions on the basis of qualifications. CVNL’s policy prohibits unlawful discrimination in any employment decision based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sexual orientation or any other basis protected by federal, state or local law or ordinance or regulation.