Product Business Analyst – Boston MA

Start your career at the center of an AI-powered platform that leading research teams already rely on, with real ownership from day one.

Why This Role

Room to grow. An early-career role with real responsibility, for someone who writes clearly, learns systems quickly, and uses AI tools well.

At the center of the product. You’ll keep Customer Success, Sales, Product and Engineering working from the same information.

Customers who rely on us. Leading pharmaceutical and enterprise research teams use SinglePoint to find and use the intelligence they need.

Pay posted up front. $70,000 – $85,000, plus benefits and regular team offsites.

Hybrid in Somerville. Two days a week in our Somerville office with the team, the rest remote.

The Opportunity

If you write clearly, learn quickly, and use AI tools well, this is where you’ll grow into a product career.

You’ll join our Product Management team and work on SinglePoint and Primary Research Manager (PRM), the platforms that research teams at leading pharmaceutical and enterprise companies rely on. You’ll turn what customers ask for into clear requirements, see how your work shapes the product, and get exposure to Customer Success, Sales, Product, and Engineering from day one.

What You’ll Do

Turn needs into specifications. Gather requirements from customers, Customer Success, Sales and Product, including content collection and customer content requests, and turn them into clear specifications.

Write tickets engineers can act on. Write tickets to our delivery process standards, with acceptance criteria engineers can act on without follow-up questions, so they’re ready for Product Operations review.

Document the product. Document PRM workflows, configuration options and customer-specific settings as we standardize the product.

Keep customer-facing teams informed. Keep Customer Success and Sales informed about the status of requests, releases and changes that affect their customers.

Be the go-to for product questions. Answer product questions from internal teams, and route the ones you can’t answer to the right person.

Capture what we know. Record decisions and processes in Confluence, so knowledge doesn’t depend on any one person.

Confirm releases meet requirements. Confirm that new features and changes meet requirements, working with QA and Product Operations before release.

Answer questions with data. Pull usage and account data from Pendo and Salesforce to answer product questions.

Put AI to work. Use AI tools to research, draft and analyze, and verify the results before sharing them.

What Success Looks Like

First 30 days: You’ve sat in on customer conversations and learned the most common requests and pain points from Customer Success and Sales.

First 90 days: You’re managing a set of customer content requests from first ask to delivery, and the teams who raised them always know where things stand.

First year: You’ve used product analytics and Salesforce data to shape product decisions, and customers are getting what they asked for faster because of how you work.

What We’re Looking For

Education or equivalent experience. Bachelor’s degree or equivalent experience; internships or up to two years of relevant work welcome.

Clear, concise writing. You write requirements, tickets and updates people can act on.

Hands-on experience with AI tools. You use them to research, draft and analyze, and you check the results.

Comfort learning technical systems quickly.

Attention to detail and accuracy.

Organization and follow-through. You keep many concurrent requests moving.

Curiosity. You’re willing to ask questions early.

Sound judgment. You know when to escalate.

Who We Hire: AI-First Builders Who Finish What They Start

You turn fuzzy requests into finished work. You dig for missing context, use AI and other tools to see problems clearly, and stay with the work from intake to client delivery, until the people who asked for it know it’s done. You ask questions early, share what you learn, and make the people around you better.

Our Values, and What They Look Like in This Role

Our five core values aren't wall art. They shape how we work together, and they're part of how every person here is reviewed.

Integrity. Do what you say you will do and see commitments through.

Innovation. Keep looking for new ideas, technologies, and approaches that wow our customers and ourselves.

Energy. Bring enthusiasm that energizes others, and collaborate across teams toward shared goals.

Excellence. Raise the bar on code, product, and customer experience.

Transparency. Communicate openly about decisions, challenges, and direction, and own your mistakes.

Helps, But Not Required

Interest in life sciences, research, or enterprise software

Hands-on experience using AI tools like ChatGPT, Claude, or Gemini to streamline everyday work

Background working in Agile teams, including kanban, sprint-based planning and/or iterative delivery

Familiarity with ticketing and project tracking tools such as Jira, Rally, or Linear

Exposure to analytics and BI tools such as Power BI or Tableau

About Northern Light

For over 25 years, Northern Light has helped Fortune 1000 enterprises make smarter, faster, and more informed decisions through SinglePoint, our award-winning, machine learning-powered market and competitive intelligence platform. Our clients include global leaders across technology, pharmaceuticals, telecommunications, and life sciences who depend on us to transform fragmented data into strategic clarity.

Job Details

Job Type: Full-Time, exempt

Reports to: Product Management

Location: Hybrid in the Boston, MA area, with two days a week at our Somerville office, Eastern Time working hours. Our office is located at Assembly Row, right off the Orange line.

Work authorization requirements: Must be authorized to work in the United States (unfortunately, we cannot sponsor visas).

Why Join Northern Light

Join a company shaping the future of competitive and market intelligence.

Work with a collaborative, high-performing team that values creativity, experimentation, and measurable results.

Put AI at the center of how you work, with the room to bring new ideas into a platform customers already rely on.

Work across Customer Success, Sales, Product and Engineering, and see how the whole business runs.

Competitive salary, benefits, and professional growth opportunities.

Regular team offsites and opportunities for cross-functional collaboration.

Working at Northern Light

Northern Light is based in the Boston, MA area. Northern Light is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Northern Light SinglePoint, LLC participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility for all new hires. For more information, visit www.e-verify.gov.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.