Director of Information Technology

Nationwide, Position Summary The Director of Information Technology leads APMP’s technology and membership functions, ensuring that systems, data, staff support, and member-facing services work together to advance the association’s mission and organizational goals. The director is accountable for reliable day-to-day IT operations and for effective membership operations, retention, engagement, and growth. Reporting to the CEO, the director develops and executes IT and membership plans in collaboration with organizational leadership. This is a hands-on leadership position: the director manages staff, vendors, and projects, while personally addressing operational needs and moving priority initiatives forward. The role uses data, automation, and emerging technology, including artificial intelligence, to improve efficiency and the member experience. KEY RESPONSIBILITIES Information Technology, Systems and Security

Lead the operation, administration, maintenance, and continuous improvement of APMP’s technology environment, including iMIS/AMS-CRM, website/CMS, LMS, integrations, reporting tools, and other platforms. Ensure dependable daily IT support for staff, including access management, troubleshooting, software administration, issue resolution, and coordination with outside providers. Maintain appropriate cybersecurity, privacy, data governance, backup, business continuity, and access-control practices; identify and escalate material risks. Develop and implement a practical technology roadmap, with clear priorities, project plans, budgets, milestones, and measurable results. Evaluate and implement appropriate AI, automation, and analytics solutions that improve workflows, reporting, and service delivery. Manage technology vendors, consultants, contracts, and expenditures; monitor performance and hold providers accountable.

Membership Strategy and Operations

Oversee the membership function and its staff, including member onboarding, renewals, dues administration, service workflows, data accuracy, and operational performance. Develop and execute membership acquisition, retention, and engagement initiatives in collaboration with the CEO and other departments, aligned with APMP’s organizational strategy. Track and analyze membership trends, renewal and retention rates, member behavior, service measures, and other key performance indicators; recommend and implement improvements. Ensure iMIS processes, automated communications, reports, and integrations effectively support membership operations and the member experience. Coordinate with chapters, volunteers, and other stakeholders on membership-related processes, data, and service needs. Work with marketing, events, certification, and other teams to improve the member journey and communicate the value of APMP membership.

Leadership, Collaboration and Accountability

Supervise, coach, and evaluate membership team members; set clear expectations, priorities, deadlines, and performance standards. Partner across departments to understand operational needs, translate them into workable solutions, and ensure effective adoption of systems and processes. Take ownership of assigned projects and deliverables, proactively communicate status, risks, delays, and dependencies, and follow through to completion. Prepare budgets, monitor spending, assess return on technology investments, and provide clear recommendations and regular updates to the CEO. Establish and document sustainable procedures, controls, and cross-training to support continuity and consistent member service. Working Conditions

Remote/home-office position with standard office-related physical demands. Occasional travel for staff meetings, conferences, board meetings, and APMP events. Occasional evening and weekend work may be required to support organizational priorities and major events.

Location While this job is a fully remote position, we are looking for applicants from the following states: Florida, South Carolina, Virginia, Michigan, Alabama, Indiana, or Illinois Performance Expectations Success in this role will be assessed through clear objectives and measurable outcomes, including:

Reliable, secure, and effective operation of APMP’s systems and timely resolution of staff technology needs. Progress against agreed membership acquisition, renewal, retention, engagement, data-quality, and service goals. On-time delivery of prioritized technology and membership initiatives, with proactive communication and documented follow-through. Useful, accurate reporting and analysis that supports organizational decisions. Effective use of budgets, vendors, automation, and technology investments. Strong staff performance, cross-departmental collaboration, and consistent service to members and stakeholders.

Education and Experience

Bachelor’s degree in information technology, management information systems, business administration, or a related field, or equivalent relevant experience. At least 7 years of progressively responsible experience in IT, systems management, or technology operations, including demonstrated staff or project leadership. Experience administering or overseeing AMS/CRM systems, data reporting, integrations, and vendor relationships; experience with iMIS and professional associations is strongly preferred. Experience managing membership operations, customer/member services, or a comparable recurring-revenue service function is strongly preferred. Demonstrated experience managing budgets, priorities, deadlines, cross-functional projects, and organizational change.

Knowledge, Skills and Competencies

Strong technical judgment and willingness to provide hands-on operational support. Understanding of membership acquisition, retention, engagement, service delivery, and related performance metrics. Knowledge of data quality, cybersecurity, privacy, reporting, automation, and responsible use of AI. Ability to communicate clearly with technical and nontechnical colleagues and stakeholders. Strong people management, problem-solving, organization, accountability, and follow-through. Additional Salary Information: Health insurance; Short- and long-term disability insurance; 401k plan with match; PTO and generous holiday schedule