Senior Director, Clinical Account Services PBM

At Transcarent , we’re transforming the healthcare experience by making it simpler, higher quality, and more affordable. We connect people to trusted care through a personalized, technology-enabled experience—helping members and employers navigate healthcare with greater clarity, confidence, and value. As Senior Director, PBM Clinical Account Management & Cardiometabolic Solutions, you will lead two of Transcarent’s most important and fastest-growing areas.

First, you will lead our PBM Clinical Account Executive team, the clinical and strategic partners who support plan sponsors on Transcarent’s transparent pharmacy benefit offering. Second, you will serve as the solutions lead for cardiometabolic health, shaping the strategy and performance of Weight Health and our broader GLP-1 and cardiometabolic offerings.

You will collaborate closely with SVPs, EVPs and C-suite leaders across Product, Clinical, Pharmacy, Finance, Sales, Client Success, and Marketing to define strategy, optimize performance, and ensure commercial success. This role is ideal for a pharmacy or healthcare leader who thrives at the intersection of client partnership, solution design, and market execution, and who is passionate about lowering drug costs while improving how people engage with their cardiometabolic health.

About This Role

As Senior Director, Clinical Account Services PBM , you will lead the team of Clinical Account Executives who support plan sponsors on Transcarent’s transparent pharmacy benefit offering and our cardiometabolic solutions, and you will work with our partners when applicable to enable those services for clients.

Your team acts as the strategic, clinical point of contact for employers and health plans, translating pharmacy benefit and cardiometabolic program performance into clear guidance on cost, clinical programs, and plan design. Working hand in hand with our partners, you will make sure plan sponsors get one consistent, trusted experience.

You will collaborate closely with SVPs, EVPs and C-suite leaders across Pharmacy, Product, Clinical, Finance, Sales, Implementation, and Client Success. This role is ideal for a pharmacy or healthcare leader who thrives at the intersection of client partnership, partner collaboration, and market execution, and who is passionate about lowering drug costs and improving cardiometabolic health while keeping clients informed and confident.

What You’ll Do

Clinical Account Leadership

Lead, coach, and develop the Clinical Account Executive team supporting plan sponsors (employers, health plans, and their consultants and brokers) on Transcarent’s transparent PBM offering.

Define the Clinical Account Executive role as a strategic, clinical relationship partner to plan sponsors, with day-to-day PBM operations owned by our partners.

Serve as a senior executive sponsor and escalation point for plan sponsors, building trusted relationships with HR, benefits, and finance leaders and with their consultants and brokers.

Drive proactive performance reviews and recommendations on trend, net cost, rebate pass-through, specialty and biosimilar strategy, GLP-1 and cardiometabolic program results, and plan design, supported by transparent reporting.

Own renewal, retention, and growth outcomes across the book of business, with clear goals and operating rhythms for the team.

Partner Enablement

Work with our partners to enable pharmacy benefit services for plan sponsors, including plan design, launches, renewals, and the day-to-day service experience.

Work with our clinical and solution partners to bring cardiometabolic programs, including GLP-1 and weight management support, to clients and ensure they fit each plan sponsor’s benefit design.

Act as the connection point between plan sponsors and partners, making sure client needs and feedback are heard and issues are resolved quickly.

Help match the right partner approach to each client’s needs, and share what you learn from clients to improve how we work with partners.

Cross-Functional Leadership

Partner with Implementation, Pharmacy Solutions, Product, Data, and Clinical teams to deliver smooth launches, renewals, and member experiences.

Identify process and tooling improvements that make account management more proactive, scalable, and efficient.

Go-to-Market & Commercial Enablement

Work hand-in-hand with Sales, Finance, and Client Success leaders to support finalist presentations, RFP responses, and client-facing materials.

Serve as a subject matter expert in high-impact client and consultan