AI use among medical and health services managers is little observed so far. Measured exposure for medical and health services managers: 7% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

JOB SUMMARY:

Nursing leader responsible for oversight of laboratory operations, vaccine programs, clinical supply chain and management of the medical assistant team. Ensures standardized, compliant, and efficient workflows across sites and supports development of clinical programs and quality improvement interventions.

Strong oral and written communication skills required. Must communicate effectively with patients, staff, and leadership and contribute to a positive, collaborative environment. Must work effectively across disciplines including nursing, behavioral health, pharmacy, and medical providers.

KEY RESPONSIBILITIES:

Supervisory:

Directly supervises Medical Assistants

Provides individual and group supervision in accordance with CBA

Enforces policies and procedures, utilizing coaching and corrective action as needed

Participates in hiring, onboarding, and training

Oversees scheduling and staffing in coordination with site needs

Monitors productivity and workflow expectations

Supports staff development and competencies

Laboratory Operations:

Oversees all laboratory operations across sites

Ensures compliance with CLIA-waived testing requirements

Oversees QA/QC processes for point-of-care testing

Develops and maintains lab policies and procedures

Ensures staff competency for all testing performed

Prepares for and participates in audits

Coordinates with external lab vendors

Ensures proper specimen handling and workflow standardization

Vaccines / Supplies / Equipment:

Oversees vaccine program including inventory, storage, and compliance

Ensures temperature monitoring and documentation

Oversees clinical supply systems across sites

Ensures disposal of expired supplies per policy

Coordinates ordering of vaccines and supplies

Quality Improvement and Program Development:

Supports development and implementation of quality improvement workflows and clinical programs that involve the Medical Assistant team, laboratory and vaccine services

Participates in cross-functional initiatives to improve care delivery

Assists in standardizing workflows across sites

Other:

Participates in supervision, departmental meetings, and staff meetings

Collaborates with Director on leadership development and organizational priorities

All other tasks as assigned

GENERAL QUALIFICATIONS:

Registered Nurse preferred.

A bachelor’s degree in laboratory science, healthcare administration, or a related field; or extensive professional experience in a comparable laboratory or clinical operations leadership role required.

Ambulatory care experience required

Experience with laboratory operations and point-of-care testing required

Experience with managing vaccine programs required

Supervisory experience required

Phlebotomy and lab processing and CLIA-waived testing experience preferred

Experience with quality improvement and regulatory compliance preferred

Strong organizational, communication, and problem-solving skills

Ability to work independently and meet deadlines

Ability to work effectively in a multidisciplinary environment

Clearances

Background checks required, including Criminal Background, Child Abuse, and FBI Clearances

Physical Requirements 1

This position requires the ability to sit and stand for extended periods of time and to move around within a building and between clinical sites.

Occasional lifting/carrying of items

The ability to communicate using written and spoken words

Must have all necessary vaccinations

Tb clearance