Position Overview: The Revenue Cycle Front-End Performance Manager serves as the operational leader responsible for improving front-end revenue cycle performance across ambulatory service lines. This position partners directly with operational leadership to drive point-of-service (POS) copay collection performance, reduce avoidable write-offs and bad debt, improve registration and insurance data quality, and strengthen revenue integrity. The Manager provides ongoing operational support, performance oversight, workflow standardization, education, and consultative guidance to service lines. Through collaboration with Patient Access, clinic operations, and Revenue Cycle teams, this role identifies revenue leakage, addresses front-end process failures, and implements sustainable improvements that enhance financial performance and the patient experience.

Job Description :

EDUCATION: Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's: Business Administration, Healthcare or related field

TYPICAL EXPERIENCE:

5 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

Current knowledge in the areas of patient registration, billing, accounts receivable (AR) and cash management requirements, managed care contractual terms and requirements, health insurance practices, industry regulatory requirements, business office operations, AR and financial reporting technology, wage and hour regulations, and industry standards for healthcare revenue resolution management practices.

Ability to analyze and resolve problems that affect the claim submission process, regardless of whether the problem originates in an area under direct or indirect control.

Financial management skills, including the ability to financially analyze data for operations, auditing, forecasting; staffing and financial reporting skills.

Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.

Verbal and written communication, and interpersonal skills.

Demonstrates tactical and analytical thinking and planning skills, and is able to develop plan to accomplish objectives, identify obstacles and resolve operational issues.

Job Shift: Days

Schedule: Full Time

Days of the Week: Monday - Friday

Weekend Requirements: As Needed

Benefits: Yes

Unions: No

Position Status: Exempt

Weekly Hours: 40

Employee Status: Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $133,432.00 to $200,158.40 / annual salary

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.