Menu Hiring? Get Started Menu Senior Escalations Engineer (Partial WFH) Ashburn, VA $85,000 - $100,000 About Senior Escalations Engineer (Partial WFH) We are a well-established and highly regarded full-service IT consulting, networking, and solutions firm that has been serving customers in the DMV area since 1990. We pride ourselves on our expertise in modern networking and complex computer systems, and our team of certified technicians, engineers, and customer service representatives work collaboratively to meet our clients’ needs at every level. Due to our continued growth, we are currently seeking an experienced Escalation Engineer to join our dynamic team in Ashburn, VA location. This role requires onsite presence for half of the time to ensure effective team collaboration. Senior Escalations Engineer (Partial WFH) Responsibilities: Provide Tier 2 technical support to local and remote clients, resolving service tickets and troubleshooting issues. Perform hardware and software installations and updates. Thoroughly document all client issues and maintain an audit trail of work performed. Adhere to the company’s best practice standards in all work carried out. Maintain a positive working attitude, fostering strong relationships with clients and our team to ensure high customer satisfaction. Senior Escalations Engineer (Partial WFH) Requirements: 2+ years working in the MSP industry 2+ years experience with ConnectWise Manage Expertise in Active Directory and Azure AD Experience with Microsoft Exchange and M365 Hands-on configuration and troubleshooting of switches, routers, and firewalls. Familiarity with antivirus solutions (preferably Sentinel One and Webroot). Proficiency in Windows 10 and Mac OS. Windows desktop support knowledge, including printers, networking, virus removal, and VPN Solid understanding of data recovery and hard drive RAID configuration. In addition to client support, this role may entail working on various projects such as: Migrating clients to a cloud virtual desktop environment. Transitioning network file shares to SharePoint Online Document libraries. Moving from classic Active Directory to Azure AD, including endpoint joinings. Implementing security features and functionality. Assisting with new client onboarding. Senior Escalations Engineer (Partial WFH) Benefits: Salary: $85,000-$100,000 Comprehensive medical, dental, and vision insurance Generous paid time off and company-paid holidays 401k plan with a 3% matching contribution Employee growth plans and reimbursement for certifications Opportunity to work extensively with cloud technology #Jobs111 Level 2.5 Level 3 Escalations Level 3 Projects Location Ashburn, VA Salary $85,000 - $100,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Ashburn, VA Job ID: BW2809 Published Date : November 13, 2026 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston Linkedin About The Process Find MSP Jobs See MSP Resumes 2026 MSP Salary Guide Thought Leadership Copyright © 2012 - 2024 Bowman Williams. All Rights Reserved. Privacy Policy