Practice Manager, HMG

Overview

You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter! This job may be eligible for a $xxxxxx Sign On Bonus!

Hours: *****************************************

$62,600 - $71,200

Disclaimer We are committed to equitable and transparent compensation practices. The salary range for this position reflects our good-faith estimate of base pay at the time of posting. Final compensation will be determined based on a variety of factors, including relevant experience, skills, qualifications, and internal equity. We regularly review our compensation structures to ensure fairness and consistency across our organization.

Job Summary:

Under the direction of the Heywood Medical Group Senior Practice Administrator, incumbent is responsible for direct supervision of office staff, scheduling and coordinating of all office activities. Must learn and implement new standards and processes and participate in and direct customer service and patient satisfaction initiatives. There is also emphasis on the development and maintenance of electronic medical records (EMR) and oversight of regulatory compliance. See full description below

Responsibilities

Organizational Expectations

Behavioral Attributes

The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking and information seeking.

Essential Functions

Conducts interactions with everyone in a friendly, courteous and respectful manner.

Goes out of his/her way to offer assistance to others. If he/she cannot offer assistance, then finds someone who can.

Advocates to ensure privacy and confidentiality while helping others to maintain awareness.

Maintains a clean and safe practice and hospital.

Responds appropriately and immediately in emergency situations.

Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort, and minimize risk and injury.

Ensures compliance with regulations to maintain accreditation and licensure.

Complies with the Heywood Healthcare Attendance and Tardiness Policy.

Completed all Heywood Healthcare and Department Specific Mandatory requirements in the prior calendar year.

Reports Incidents in a timely and effective manner.

All employees with direct patient contact are responsible for actively engaging in the practice of, monitoring and enforcing compliance to hand hygiene.

Supervise all medical office support staff and operations in practice location including but not limited to oversight of payroll, billing, coding, collections, scheduling of appointments, medical record privacy compliance and maintenance, deposits, reconciliation of account information

Coordinate recruitment, on-boarding and overall training of staff

Oversee the compliance to office policies and procedures, as well as regulatory compliance

Evaluates workflows and develops efficiencies.

Help establish protocols and ensure completion of Meaningful Use and

Quality measures

Coordinate ordering of medical and office supplies and maintain appropriate inventory. Coordinating payments of medical and office supply invoices.

Ensure medical equipment is inspected and serviced regularly and clinical safety procedures are followed.

Oversee the disposal of bio-hazardous waste, storage of medications, and take steps for reporting suspected abuse to authorities.

Works with Sr. Practice Administrator to develop budgeting for projected revenue and expenses.

Communicates with and among physicians and office staff in the operations of their practice including but not limited to financials, performance and patient satisfaction.

Coordinate monthly staff meetings including staff education and team building.

Oversee Athena scheduling templates. Monitors practice buckets and workflow dashboard

Creates practice specific Athena Reports.

Responsible for direct supervision of office staff, scheduling and coordinating all office activities.

Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Completes 90 day and annual competencies and reviews for all staff.

Other duties and locations as assigned.

Statement of Other Duties

This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

Qualifications

Job Requirements

Minimum Education

High School diploma or equivalent required

Associates degree preferred

Minimum Work Experience

Three or more years of management experience with physician practice, or equivalent education and experience

Required Skills

Excellent written and verbal communications skills, and the ability to prioritize tasks in a busy environment required

Strong interpersonal skills, tact, professional appearance, ability to make decisions and supervise others

Proficiency with computers and electronic medical records systems is required

Must be able to work flexible shifts, some evenings & weekends may be required

Reliable transportation in order to travel between locations is also required