Care Experience Manager

Care Experience Manager (CEM)

Aveanna Healthcare | Tinley Office

Build Relationships. Lead with Initiative. Grow Your Career.

At Aveanna Healthcare, we believe every client deserves the opportunity to live their best life at home. We’re looking for a motivated, relationship-driven Care Experience Manager (CEM) to help lead daily branch operations, support our caregivers, and create an exceptional experience for the clients and families we serve.

This is a great opportunity for someone who enjoys taking ownership, working independently, solving problems, and building strong relationships. You'll have the opportunity to make a meaningful impact while developing skills that can open doors to future leadership and Director-level opportunities.

Compensation & Earning Potential

Base Salary: $45,000–$50,000 annually

Performance Bonus: Eligible for a bonus of up to 25% of base salary based on branch performance.

On-Call Pay: Additional $225 per rotation, approximately every other week.

Base salary does not include on-call compensation or performance-based bonuses.

Why You'll Love This Opportunity

Career Growth: Opportunity to develop leadership skills and advance into future leadership roles.

Ownership & Independence: Manage daily priorities and take initiative in driving branch success.

Meaningful Work: Build relationships with clients, families, and caregivers while supporting quality care.

Additional Earning Potential: Benefit from performance-based bonuses and paid on-call rotations.

Team Collaboration: Work alongside clinical, recruiting, and operational teams.

What You'll Do

Serve as a primary point of contact for clients, families, and caregivers, ensuring a positive care experience.

Oversee caregiver scheduling, staffing coordination, and daily operational needs.

Partner with clinical and recruiting teams to support patient referrals, caregiver onboarding, and staffing needs.

Build strong caregiver relationships to encourage engagement, satisfaction, and retention.

Independently manage competing priorities, identify potential challenges, and develop solutions.

Monitor schedules, documentation, and operational performance to support branch goals.

Participate in a paid, phone-based on-call rotation approximately every other week.

What We're Looking For

Bachelor's degree or equivalent relevant work experience.

At least two years of experience in customer service, sales, operations, recruiting, or another people-focused environment.

Strong communication, organization, relationship-building, and problem-solving skills.

Ability to work independently, manage competing priorities, and take accountability for results.

Leadership potential, sound judgment, and a proactive, solutions-oriented mindset.

Comfort using Microsoft Office and learning new systems.

Healthcare or recruiting experience is a plus, but not required. We're open to candidates with transferable skills who are eager to learn, grow, and take the next step in their careers.

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training.

Ready to Make an Impact?

If you're looking for an opportunity to take ownership, develop your leadership skills, and make a difference in the lives of others, we'd love to hear from you!

Join Aveanna Healthcare and grow your career while making a difference.