Senior Transformation Program Manager

The Transformation Program Manager Senior, Epic Improvement, partners with and supports the many teams responsible for different components of Epic improvement, coordinating their work into one cohesive, end-to-end program that advances the enterprise priority of optimizing Epic. The role brings together clinical, operational, technical, education, and adoption teams around shared goals, integrated plans, and defined, measurable outcomes.

Serving as the senior program management lead, this role applies project management and continuous improvement expertise to coordinate the overall program, establishing shared planning, sequencing, dependency management, decision-making processes, readiness, and performance measures for initiatives where scope, approach, and priorities may continue to evolve. Working alongside the teams that own each workstream, the role uses project management tools to provide clear visibility into progress, risks, and interdependencies, and applies continuous improvement methods to identify barriers, streamline workflows, and use data to guide ongoing improvement. The role partners with sponsors, program owners, operational leaders, Information Systems, and other stakeholders to align priorities, manage enterprise-level risks and trade-offs, resolve barriers, support adoption and sustainment, and realize measurable enterprise value.

The role serves as a trusted advisor and collaborative partner to senior leadership.

Essential Functions

Coordinate end-to-end delivery of the Epic improvement program, partnering with the teams responsible for each component to integrate multiple complex, interdependent projects into one cohesive program

Collaborate with workstream owners to define program delivery approaches for initiatives with high ambiguity or evolving requirements

Use project management tools to establish and maintain shared, integrated program plans, milestones, and dependency frameworks in partnership with workstream teams

Foster collaboration and alignment across clinical, operational, financial, technology, and facilities teams around shared goals and outcomes

Partner with workstream owners and teams to anticipate and proactively manage program-level risks, issues, dependencies, and organizational impacts

Partner with sponsors and workstream owners to escalate risks and barriers and support decision making, prioritization, and trade-offs

Coordinate and support enterprise-level oversight, steering committees, and reporting forums, providing clear visibility into progress, risks, and interdependencies

Support program owner in tracking multi-year program benefit realization

Apply continuous improvement methods to identify barriers, streamline workflows, and use data to guide ongoing improvement, while contributing to the evolution of enterprise transformation, program, and portfolio management capabilities

Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor.

Programs at this level are enterprise-critical and characterized by: Significant strategic importance and system-wide impact

Multiple interdependent objectives and delivery streams

Executive- and senior-level stakeholder engagement and decision-making

High degrees of ambiguity and evolving delivery approaches

Largescale organizational and operational change

Complex resource, capacity, and sequencing constraints

Multi-vendor and cross-partner delivery models

Knowledge, Skills, & Abilities

Leader presence, communication, and influence

Advanced risk, dependency, and trade off management

Strong financial and investment acumen

Ability to lead effectively through ambiguity and change

Strategic problem solving and analytical insight

Mentorship and leadership without direct authority

Strong outcome driven and value realization mindset

Education, Certification, & Experience

Bachelor's degree required. Master's degree strongly preferred

Project Management Professional certification required

Lean or process improvement certification; Epic certification, accreditation, or demonstrated Epic program experience preferred

9+ years of project or program management experience, including enterprise transformation initiatives

Demonstrated success leading complex, enterprise scale programs

Experience influencing executive and senior stakeholders and leading through ambiguity

Healthcare system or large enterprise transformation experience strongly preferred

Experience in large, matrixed organizations required\ Enterprise and system level thinking

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org .