Empower customer service representatives in Dynamics 365 Contact Center
Intermediate AI course from Microsoft. Free.
Microsoft Learn’s free path on equipping service representatives with AI in Dynamics 365 Contact Center. The level is ours.
Microsoft Learn: Included for quality. Free vendor training, no revenue relationship.
Is this the right course for you?
Level and function are NextChapter's guidance, read from the course description; the provider may label them differently.
- Level
- Intermediate. You use an AI assistant most days and want to apply it to the real tasks of your own role.
- Before you start
- You write your own prompts and have used AI on actual work.
- Who it is for
- customer support and success professionals
- After the course
- Run multi-step workflows in your function, check the output the way a specialist would, and automate repeat tasks.
- AI skills it builds
- AI in business apps (Agentforce, Now Assist), AI tools in daily work
All AI courses for customer support and success professionals
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