Generative AI in Customer Service Operations Training
Intermediate AI course from Simplilearn. Check cost on the provider's page.
A Coursera course on modernizing customer service with AI tools for knowledge bases and call-center efficiency. Check cost on Coursera. The level is ours.
Coursera: NextChapter partner.
Is this the right course for you?
Level and function are NextChapter's guidance, read from the course description; the provider may label them differently.
- Level
- Intermediate. You use an AI assistant most days and want to apply it to the real tasks of your own role.
- Before you start
- You write your own prompts and have used AI on actual work.
- Who it is for
- customer support and success professionals
- After the course
- Run multi-step workflows in your function, check the output the way a specialist would, and automate repeat tasks.
- AI skills it builds
- AI tools in daily work, AI in business apps (Agentforce, Now Assist)
All AI courses for customer support and success professionals
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