NextChapter

Scaling AI Agents from a CX Perspective

Advanced AI course from COPC and Conversation Design Institute. Check cost on the provider's page.

A practical framework for scaling AI agents in contact centers, from COPC and the Conversation Design Institute. Confirm cost with the provider. The level is ours.

Take it on Conversation Design Institute

Conversation Design Institute: Included for quality.

Is this the right course for you?

Level and function are NextChapter's guidance, read from the course description; the provider may label them differently.

Level
Advanced. You already work with AI tools in depth and want to lead AI work, design systems or govern risk in your field.
Before you start
You have used AI tools for months and understand their limits.
After the course
Design AI workflows or agents, set policy and evaluation for your team, or lead an AI program.
AI skills it builds
AI workflow automation, AI governance and risk

All AI courses for customer support and success professionals

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