Customer Success Manager, Services (US)
Whop
Brooklyn, NY · Posted November 5, 2026
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Where Brooklyn, NY ranks
Where Brooklyn, NY placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #7Cities with the most jobs that do not need a four-year degree in the Northeast64 jobs · of 36
- #8Best all-round cities for remote workers in the Northeast66 / 100 · of 26
- #8Cities hosting the most business conferences in the Northeast3 conferences · of 9
- #9Best cities for healthcare pay after cost of living$142k · of 24
- #9Best cities for junior jobs in New York27% · of 11
- #9Best all-round cities for new graduates in the Northeast54 / 100 · of 26
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
Pay compared with the market
This listing does not state pay. Across 184 open customer success manager listings that state pay, the middle half runs $85,000 to $135,000 and the median is $120,500.
Listed pay is what employers advertise, not what people are paid.
Customer Success Manager salaries by state · Check your own pay
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
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About the job
MISSION
Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.
ROLE
You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow.
This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.
WHAT YOU’LL DO
- Onboard new services customers and get them live fast
- Move their payments and billing onto Whop
- Roll out to additional locations for multi-site operators
- Spot accounts at risk early and fix the problem yourself
- Hand healthy, growing accounts to the account team
WHAT WE’RE LOOKING FOR
- Operator background in services, field service, or industrial businesses
- Top performing CSM or onboarding lead in field service, industrial, or payments software
- Experience with owner-operated and family businesses
- Comfortable talking to an owner without a script
COMPENSATION / PERKS
- Compensation range: $200,000 to $250,000
- Best in class base + OTE with competitive equity
- Location: In-person NYC / Brooklyn, 5 days in office
- Equinox membership
- Lunch & dinner M–F
- Rent stipend within 0.5 mile of the office
- Citi Bike
- Ubers home after 10pm
- Unlimited PTO + health / vision / dental
- Latest MacBook Pro