AI use among transportation, storage, and distribution managers is little observed so far. Measured exposure for transportation, storage, and distribution managers: 10% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

About us

At Viasat, the work you do helps people stay connected in ways that matter, from everyday moments to critical missions across air, land, sea, and space.

We’re a place for people who are curious, bold, and motivated by meaningful work. Here, you'll have the opportunity to make an impact, explore new possibilities, and grow your career in ways that align with your interests and goals. When you're ready to take on something new, you'll find leaders who support your development and help you turn your ambition into action.

What you'll do

Join us at a pivotal stage of growth as we build and scale a next-generation Network Operations Center supporting mission-critical communications. This is an opportunity to shape the future of operations, build a high-performing team, and drive operational excellence in a dynamic and highly visible environment.

The day-to-day

Lead and inspire a high-performing Network Operations Center (NOC) team, providing oversight, mentorship, and direction across all operational shifts to ensure excellence in service delivery

Drive the reliability and performance of mission-critical network and cloud infrastructure, ensuring continuous 24/7 service availability and operational resilience

Recruit, develop, and elevate top technical talent, fostering a culture of continuous learning, accountability, and professional growth

Champion incident response and operational excellence, leading critical outage resolution efforts, driving root cause analysis initiatives, and governing change management processes to improve system stability

Design and optimize scalable operational frameworks, developing processes, procedures, and best practices that enhance efficiency, consistency, and service quality

Partner cross-functionally with engineering teams, service providers, and technology vendors to deliver exceptional customer outcomes and consistently exceed service-level objectives

Build and launch a next-generation operations center from the ground up, shaping staffing strategies, operational workflows, technology platforms, and performance metrics that enable long-term success

Drive innovation through AI and automation, identifying, evaluating, and implementing emerging technologies that improve operational effectiveness, accelerate issue resolution, and enhance the overall support experience

What you'll need

Proven experience building and leading a team in a network operations, network engineering, or IT operations environment

Experience developing operational processes, procedures, and performance standards that drive service excellence

Demonstrated ability to lead incident response activities and coordinate efforts during service-impacting events

3+ years’ experience in satellite communications (SATCOM) operations or support

Experience leading, mentoring, or supervising technical staff, including coaching, training, and performance management

Proven success collaborating with cross-functional teams, customers, vendors, and external service providers

Strong understanding of networking concepts, troubleshooting methodologies, and operational best practices

Excellent written and verbal communication skills, with the ability to effectively engage technical and non-technical stakeholders

Strong analytical, problem-solving, and decision-making abilities

Validated experience managing or supporting 24/7 operational environments, including shift scheduling, workforce planning, and technician

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent combination of education and relevant experience may be considered

Current DoD 8570 IAT Level II certification, or the ability to obtain one within six months of hire

Qualifying certifications include Security+, CySA+, SSCP, GSEC, CCNA Security (if applicable), GICSP, or equivalent certifications that satisfy IAT Level II requirements

US Government position. US Citizenship required

Active DoD TS/SCI security clearance

Ability and willingness to travel up to 25%

What will help you on the job

ITIL understanding

AI and other automation platforms

Firsthand experience with CRM and defect tracking systems (i.e., ServiceNow or JIRA)

A collaborative attitude, with a readiness to collaborate in a distributed team environment

Salary range

$144,000.00 - $227,500.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $179,000.00- $268,000.00/ annually

At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits. EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here .