Key Account Manager

Company Overview

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

Position Overview

The Key Account Manager plays an integral role in our sales organization by developing relationships with important customers in order to grow new business within these accounts.

What you'll do:

Manage a book of business consisting of existing SiteOne accounts. The book of business will typically range from 40 to 60 accounts (min. $3 million total)

Aggressively seek out new business with current accounts. The focus is to expand margin dollars in existing lines of business or to expand SiteOne presence in new lines of business

Develop deep and lasting relationships with key account personnel

Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program

Grow minimum of $100k GM$ growth year over year

Use SiteOne Territory Alignment tools to prioritize and target key accounts

Maintain high level of customer satisfaction with assigned accounts

Work and communicate effectively with all relevant SiteOne resources including Sales Support Representatives, Line of Business Specialists, and store associates

Leverage solution focused sales tools and processes to maximize growth with assigned accounts

Report progress against opportunities to share verifiable outcomes

Facilitate the placement of customer orders and monitors fulfillment process

Maintain appropriate professional and technical knowledge

Resolve customer complaints by investigating problems and developing solutions

Work with Business Development Manager or store personnel to effectively transition key accounts

Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance

Skills We Are Seeking

3+ years of experience in key account sales

1-3 years of green industry experience and a familiarity with landscape, nursery, and irrigation products preferred

Proven ability to build strong relationships with clients to effectively grow sales, negotiate deals, resolve conflict, and provide service that leads to stellar customer satisfaction

Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution

Knowledge of sales cycle and solution selling techniques

Proven approach to access decision makers at client organizations

Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation and communication skills

Ability to think quickly and make decisions

Understanding of sales and operations planning processes, statistical demand forecasting and integration of supply and demand plans

High school diploma or equivalent required

College degree preferred

Compensation & Benefits SiteOne offers a competitive compensation and benefits package designed to support the well-being of our associates. Benefits for benefit-eligible associates may include:

Competitive Compensation

Medical, Dental and Vision plans

Paid Time Off, Paid Holidays

DailyPay available!

401k with company match

Tuition Reimbursement

Lucrative Associate Referral Program

Company Apparel and Work Boot Vouchers

Opportunity for Advancement

Paid Training and Business Certifications Available

Free Counseling Services/Employee Assistance Program

Life Insurance and Short- and Long-Term Disability Insurance

Product Discounts

Most Branches never work Sundays!

What This Job Description Covers The information contained here is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.

Our Commitment to Equal Opportunity SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

Avoiding Recruiting Scams Your safety matters to us. To make sure you’re interacting with a real SiteOne hiring team member, here’s how to protect yourself from recruiting scams:

We will never ask for payment, sensitive personal information, ID documents over email, messaging apps, or text.

All open positions will be posted on our official careers page: careers.siteone.com

Any email you receive will be sent from a @siteone.com email address.

If you receive outreach that seems unusual, please contact Recruiting@siteone.com to confirm.

Compensation Transparency Starting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws.

The Key Account Manager plays an integral role in our sales organization by developing relationships with important customers in order to grow new business within these accounts.

What you'll do:

Manage a book of business consisting of existing SiteOne accounts. The book of business will typically range from 40 to 60 accounts (min. $3 million total)

Aggressively seek out new business with current accounts. The focus is to expand margin dollars in existing lines of business or to expand SiteOne presence in new lines of business

Develop deep and lasting relationships with key account personnel

Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program

Grow minimum of $100k GM$ growth year over year

Use SiteOne Territory Alignment tools to prioritize and target key accounts

Maintain high level of customer satisfaction with assigned accounts

Work and communicate effectively with all relevant SiteOne resources including Sales Support Representatives, Line of Business Specialists, and store associates

Leverage solution focused sales tools and processes to maximize growth with assigned accounts

Report progress against opportunities to share verifiable outcomes

Facilitate the placement of customer orders and monitors fulfillment process

Maintain appropriate professional and technical knowledge

Resolve customer complaints by investigating problems and developing solutions

Work with Business Development Manager or store personnel to effectively transition key accounts

Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance

3+ years of experience in key account sales

1-3 years of green industry experience and a familiarity with landscape, nursery, and irrigation products preferred

Proven ability to build strong relationships with clients to effectively grow sales, negotiate deals, resolve conflict, and provide service that leads to stellar customer satisfaction

Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution

Knowledge of sales cycle and solution selling techniques

Proven approach to access decision makers at client organizations

Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation and communication skills

Ability to think quickly and make decisions

Understanding of sales and operations planning processes, statistical demand forecasting and integration of supply and demand plans

High school diploma or equivalent required

College degree preferred