Director, Product Owner, Salesforce

Why Ryan?

Hybrid Work Options

Award-Winning Culture

Generous Personal Time Off (PTO) Benefits

14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

Benefits Eligibility Effective Day One

401K with Employer Match

Tuition Reimbursement After One Year of Service

Fertility Assistance Program

Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Director, Product Owner is responsible for leading the vision and managing and executing the strategic product roadmap of the Firm’s global Salesforce Sales Cloud and other Salesforce integrated solutions. The Product Owner will act as a voice of the end-user, representing the needs of all Salesforce Personae to identify, create, document and prioritize user stories in the product backlog. The Product Owner serves as the bridge between business stakeholders and technical teams and is ultimately responsible for ensuring Salesforce delivers measurable value across Ryan’s global organization.

This is a hybrid role out of our Plano, TX office.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

Drive an integrated team member experience for all personae across the Salesforce ecosystem in alignment with corporate strategic objectives

Partner with internal stakeholders to gather requirements and prioritize enhancements

Act as voice of the end-user maintaining a deep understanding of team member feedback ensuring outstanding solutions are delivered

Lead a high-performing team with a focus on fostering a positive team member experience, promoting collaboration, innovation, and continuous improvement.

Work closely with the Salesforce Architecture team within IT

Drive user adoption through collaboration with the training team

Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments

Client:

Drive an integrated client experience for all personae across the Salesforce ecosystem in alignment with corporate strategic objectives

Act as voice of the end-user maintaining a deep understanding of client and prospect feedback ensuring outstanding solutions are delivered

Communicates and champions product benefits to executive management, practice leaders and other stakeholders

Valu e:

Own and evolve the Salesforce product roadmap, aligning with business goals and user needs across global teams (e.g., Executive, Service Delivery, Global Shared Services, tax.com)

In conjunction with the Salesforce technical team, lead and manage the successful delivery of enhancements as defined in sprint and release planning and meeting or exceeding defined success criteria

Translate business needs into clear user stories, epics, and acceptance criteria for development team

Work directly with executive management, practice leaders and other stakeholders to prioritize the backlog to meet Ryan’s tactical and strategic goals

Collaborate with the technical and functional delivery teams grooming the product backlog and planning release management

Ensure all Salesforce solutions maintain data integrity by recognizing established systems of record and collaborating with the appropriate product management teams

Oversee change management, training requirements and communication plans

Oversee the governance process for Salesforce changes, ensuring compliance, scalability, and alignment with enterprise architecture

Stay current on Salesforce releases, features, and best practices to guide innovation

Monitor platform performance, user feedback, and analytics to inform continuous improvement

Education and Experience:

Bachelor’s and/or Master’s Degree in a related field

8-10 or more years of Product Management experience or equivalent combination of education and experience.

At least 5-7 years as a Salesforce Product Owner in a complex, global environment

Experience with Salesforce Unlimited Edition, Data Cloud, or Agentforce preferred

Additional Required Skills and Experience:

Thorough knowledge of Agile approaches (e.g., DAD, SAFe, Kanban) and Salesforce governance frameworks

Demonstrates expertise creating and maintaining User Stories, Product Backlogs and Product Roadmaps

Demonstrates ability to balance the delivery of projects against the realities of limited resources using problem solving, project management and creative resourcefulness

Demonstrates ability to facilitate verbal and written communications across all levels of an organization in both an individual and group setting

Exhibits expert presence being comfortable delivering and defending analyses and recommendations to management and stakeholders

Deals well with ambiguity and intensity and thrives in a fast-paced environment driven by senior leadership requests and evolving needs

Computer Skills:

To perform this job successfully, an individual must have advanced skills in Microsoft® Word, Excel, Access, PowerPoint, Outlook, and Internet navigation and research.

Certificates and Licenses:

Valid driver’s license required. Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, or Product Owner credentials) are preferred.

Supervisory Responsibilities:

This position supervises Salesforce product team members in the Global Clients and Markets practice and carries out supervisory responsibilities in accordance with the Firm's policies and applicable laws.

Work Environment:

Standard indoor working environment.

Occasional long periods of sitting while working at computer.

Must be able to lift, carry, push, or pull up to 30 lbs.

Position requires regular interaction with employees at all levels of the Firm, clients, and interface with external vendors as necessary.

Independent travel requirement: 10%.

Equal Opportunity Employer: disability/veteran