SR Operations Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

LOB Description :

The Trade Support Manager oversees the middle office Trade Support team and provides ongoing training and guidance to teammates. The Trade Support manager will be responsible for providing daily oversight of the trading and operational support to Private Bank. The Manager endorses the timely and accurate delivery and settlement of Equity and Fixed Income security transactions. The manager will lead projects and initiatives that elevate client service, mitigate risk and to create operational efficiency. This role interacts regularly with traders, portfolio managers, technology teams, control partners and auditors.

Responsibilities:

Daily escalation point for exceptions involving trading, custodian banks, brokers and fund accounting

Oversight of trade matching, affirmation and the delivery of security transactions to custodian banks and interested parties

Leading department initiatives and projects that enhance client service, improve straight through processing and reduce risk

Working with technology and business partners to create business cases, secure funding and implement to production on mutually agreed upon schedules

Developing positive relationships with all internal and external contacts

Reviewing and updating department procedures and policies

Ensuring all Trade Support Service Level Agreement's are adhered to

Ensuring compliance to all levels of audit and compliance (laws, rules and regulations)

Required Qualifications:

5 years of experience in an investment operations role supporting trade related functions or equivalent

Exhibits excellent judgment and decision making skills

Collaborative mindset with an ability to partner with others to address exceptions

Intellectually curious with a desire to identify and implement innovation

Strong verbal and written communication skills

Extremely detail oriented

Ability to work under pressure and balance multiple assignments

High personal standards of conduct and integrity

Career oriented teammate seeking to grow within the organization

Solid understanding of fixed income and equity investments (including options)

Team player that is able to learn other tasks and operations

Desired Qualifications :

Technical competence on Trade Support best practices

Experience with Charles River, Bloomberg, OMGEO, CTM, Oasys, PACE, TradeWeb, MarketAxess a plus​

Skills:

Leadership Development

Performance Management

Process Management

Process Performance Management

Talent Development

Account Management

Client Management

Customer Service Management

Relationship Building

Business Operations Management

Policies, Procedures, and Guidelines

Risk Management

Shift: 1st shift (United States of America)

Hours Per Week: 40