Sr Manager - Business Architecture -Enterprise Architecture

The Enterprise Business Architecture (EBA) team serves as the organization’s connective blueprint – linking business strategy to technology execution through clear capabilities, value streams, processes, organizational constructs, information, and decision frameworks. As a strategic discipline, the team aligns business vision, product direction, and technology execution into an end-to-end unified model that drives clarity, consistency, and accelerates enterprise- wide technology transformation. Operating at the intersection of strategy, design, and delivery, the team shapes the Enterprise Business Capability Model (EBCM) and the operating frameworks that enable product, engineering, and business functions to innovate and deliver future-ready outcomes at scale, and unlock enterprise impact with speed, trust, and efficiency.

Ideal Candidate Profile: • A strategic systems thinker with the ability to see the “enterprise whole” and connect disparate moving parts into a unified blueprint • A management consulting-caliber communicator/storyteller, with exceptional executive presence and analytical rigor • A collaborator who excels at bringing Product, Engineering, and Business leaders into alignment • A builder who can create frameworks, models, and governance structures that scale • A change leader energized by complexity, ambiguity, and enterprise transformation • A risk-architecture oriented leader with experience connecting business capabilities, processes, controls, operational risk, regulatory obligations, and data governance into enterprise architecture blueprint

Enterprise Business Architecture Leadership & Strategic Influence

• Define and evolve enterprise business capability model, value streams, and operating model blueprints. • Establish clear business architecture standards, principles, and governance to guide transformation initiatives. • Serve as a trusted advisor to senior business, product, and technology leaders on structural and strategic design decisions. • Embed risk architecture considerations into capability models, value streams, and transformation roadmaps, including RCSA, control taxonomy as well as regulatory, privacy, and data traceability. • Shape and socialize enterprise blueprints through compelling executive storytelling, ensuring alignment across Product, Engineering, Technology, Operations, and Business units.

Enterprise Modernization & Complex Use Case Enablement: • Translate enterprise and line-of-business strategies into actionable capability roadmaps and transformation journeys for high-impact enterprise use cases • Conduct capability-to-technology mapping and journey/process analysis to identify synergies, redundancies, and modernization opportunities. • Partner with Enterprise Architecture to align business capabilities with certified APIs, data models, and integration patterns • Maintain authoritative architectural artifacts including capability maps, value streams, process models, and investment frameworks • Develop architecture traceability across complex risk-driven use cases.

Executive Communication: • Craft clear, persuasive narratives (decks, POV, storyline white paper etc.) that communicate capability-driven decisions to C-level and senior leadership. • Drive alignment across senior stakeholders to shape integrated architectures that reduce redundancy, enable reuse, and accelerate modernization.

Organizational Leadership & Team Development: • Work with a high-performing team of business architects and analysts, setting vision, elevating craft, and strengthening enterprise-wide capability rigor. • Establish standards, best practices, and repeatable frameworks that enable consistent adoption of Business Architecture across the organization.

Innovation, Emerging Technology & GenAI Integration: • Identify and promote opportunities to leverage Generative AI, automation, and advanced analytics to modernize processes and improve operational performance. • Champion innovation in capability design, process transformation, and enterprise operating frameworks.

Measurement, Value Realization & Regulatory Alignment: • Ensure all architecture and transformation work aligns with regulatory, risk, and compliance requirements. • Partner with Risk, Compliance, Privacy, Enterprise Data Office, and Technology teams to ensure architecture decisions proactively address operational risk, data risk, control effectiveness, and regulatory readiness. • Use KPIs, OKRs, scorecards, and architectural fitness metrics to guide leadership decisions and demonstrate return on investment.

8-10 years experience in Business Architecture, Enterprise Architecture, strategy, or operating model design within a large, complex organization • Deep expertise in business architecture practices (e.g. business capability modeling, value streams, domain modeling, operating model) • Experience applying business architecture to risk domains • Experience with Enterprise Architecture frameworks (TOGAF/BizBOK - conceptual familiarity is a must, certification will be a plus) • Strong understanding of enterprise platforms, API ecosystems, integration architectures, and operating model transformation. • Demonstrated ability to influence senior executives and facilitate alignment across large, matrixed organizations • Experience shaping cross-functional frameworks across Product, Engineering, Operations, and Business units • Exceptional executive storytelling capability, with a proven ability to translate complex strategies into clear, compelling narratives for senior leadership • Hands-on experience developing board-level and executive-committee materials, including strategic storylines, transformation updates, and enterprise decision frameworks

Preferred Qualifications: • Prior experience at a top tier Management Consulting firm (i.e. McKinsey / BCG / Bain / Accenture / Deloitte etc) is highly desirable • MBA or Master’s degree in Business, Strategy, Information Systems, or related field • Prior American Express experience or experience in a global financial services / payments enterprise • Experience in risk architecture, regulatory architecture, data governance, risk, privacy, or control taxonomy initiatives within a global financial services environment is strongly preferred. • Background in large-scale modernization, persistent capacity models, platform rationalization, or M&A integration a strong plus • Familiarity with API productization, domain-driven design, merchant and/or B2B partner integration needs, and capability-driven governance models a strong plus

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.