eDiscovery Client Director

Our client, a top tier legal discovery and managed services provider, is currently seeking a talented Client Director to join their team. The Client Director must be located in one of the following states: Illinois, New Jersey, New York, California, Florida, Texas, South Carolina, Washington, D.C., Maryland, Pennsylvania, Connecticut, North Carolina or Georgia. In this role, the Client Director will function more like an account manager and should be a well-rounded individual who is technical, has consultative and client-facing experience, and is a strong leader who will be hyper focused on ensuring the client service delivery of action items is impeccable. They will jump in on actual technical items, particularly at the beginning, to learn the workflows and how the client delivers work product. The ideal candidate will have advanced experience using Relativity.

Key Responsibilities

Relationship Management – Build strong working relationships with senior client contacts and develop a deep understanding of their business structure, objectives, workflows, and requirements

Operational Standards – Take primary responsibility for ensuring key client business requirements are translated into operational workflows and responsibilities across departments

Case Leadership – Provide guidance, best practice recommendations, and benchmarks to support efficient workflow management

Technical Guidance – Ensure clients receive the support needed to maximize their use of secure and scalable infrastructure, advanced technologies, eDiscovery services, and available consulting services while taking ownership of actions, issues, and projects

Strategic Growth and Commercial Accountability – Partner with assigned Business Development Directors to support growth within enterprise accounts, monitor client satisfaction, and ensure contractual obligations are met

Essential Job Functions

Develop strong relationships with senior client contacts and gain a thorough understanding of their business structure, goals, workflows, and requirements

Provide technical guidance, best practice recommendations, and benchmarks for efficient workflow management

Partner with Business Development to ensure new offerings and service lines are effectively incorporated into client portfolios

Work with assigned Business Development Directors to drive growth within enterprise accounts, monitor client satisfaction, and ensure contractual commitments are fulfilled

Lead case startup and design meetings regarding timing and strategy to establish higher-level workflows for matters and clients

Provide guidance to Senior Consultants, Project Managers, and Project Coordinators, including performing quality reviews of work product

Communicate with Project Managers and clients to develop workflows and understand deadlines and allocated budgets for each project

Ensure client matters are appropriately and efficiently staffed and all deadlines are met

Prepare and provide weekly project updates to clients and management

Ensure timely and accurate billing by corresponding Project Managers

Maintain regular communication with clients to understand deadlines and their approach to case workflows

Ensure clients receive appropriate service through proactive attention to detail, planning, analysis, execution, and proper project closure

Investigate client escalations and work with the team and client to facilitate appropriate resolutions

Provide eDiscovery best practices, guidance, and solutions

Minimum Requirements

Significant eDiscovery experience, specifically within a management capacity

Bachelor’s degree required; JD or Master’s degree preferred

Demonstrated ability to manage projects within tight deadlines

Proven ability to lead project management teams and deliver a high level of service

Preferred Skills

Relativity Certified Administrator (RCA) certification or significant working knowledge of Relativity and other eDiscovery applications

Highly proficient with Microsoft Office applications

Previous experience working in a Senior Consultant capacity

Expected salary for this role is $150,000 - $160,000, commensurate with experience, training, skills, qualifications, and other market factors.

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Job ID: 7636