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About the job

General Purpose:

Lead and support transportation planning, logistics analytics, dispatch coordination, transportation systems administration ensure efficient, accurate, and cost-effective movement of products and milk. This role combines heavy analytical responsibilities with logistics planning, system maintenance, data governance, dispatch-related coordination, and financial transaction accuracy for haulers, carriers, and members. The position serves as a key liaison among operations, dispatch, haulers, plants, members, customer service, accounting, procurement, and technology teams to drive continuous improvement, maintain system integrity, resolve transportation issues, and support accurate payment processing.

Job Duties and Responsibilities:

Administer and support transportation management systems, routing software, dispatch applications, settlement platforms, reporting tools, SAP integrations, and related logistics technologies

Maintain carrier, producer, customer, route, rate, location, and other master data to ensure system accuracy, data integrity, and operational reliability

Monitor system interfaces, resolve data and transaction errors, and support troubleshooting, testing, implementation, and continuous improvement of logistics systems and processes

Develop and maintain process documentation, user procedures, training materials, and best practices to promote operational consistency and user adoption

Collaborate with logistics, customer service, accounting, IT, procurement, legal, field, and operations teams to resolve issues, improve processes, and implement effective solutions

Analyze transportation, distribution, and supply chain performance, including routing efficiency, service levels, fleet utilization, profitability, costs, and operational trends

Utilize forecasting, data analysis, process mapping, modeling, and performance metrics to identify cost-saving opportunities and support network optimization initiatives

Develop and distribute reports, dashboards, and key performance indicators to support decision-making and measure operational performance

Plan and coordinate transportation activities to meet producer, customer, carrier, and plant requirements while maximizing service, efficiency, and asset utilization

Support dispatch operations by coordinating transportation resources and proactively addressing service disruptions, delivery delays, route changes, and other operational issues

Assist with transportation planning, demand forecasting, budgeting, settlement administration, billing reconciliation, and financial exception management

Maintain accurate transportation, operational, and financial records to support reporting, audits, compliance requirements, and business objectives

Lead or support special projects, continuous improvement initiatives, and other assignments that contribute to departmental and organizational goals

Provide exceptional customer service and maintain effective working relationships with internal and external stakeholders

The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required