Program Manager - I

Position: Events Technology Operations Lead

Location: San Francisco, CA (Hybrid)

Duration: 3+ Months

Pay rate: $65/hr-$70/hr

180356

About the Role

The Events Technology Operations Lead owns the day-to-day operational success of Salesforce's Self-Service Events program on the Splash platform, operating within the strategic direction set by program leadership. Supporting a portfolio of 3,800+ events per year, this role runs the processes, support model, and stakeholder relationships that let marketers and event owners run compliant, high-quality events at scale. You'll operate at the intersection of platform usage, compliance, and stakeholder enablement, managing operational process and stakeholder communication, overseeing day-to-day platform support, and driving event readiness execution across Summits and Innovation Days.

Your Impact

Operational Process & Platform Support

Own the end-to-end support operation for front-end platform usage issues, associated policies, and self-service event processes, managing SLAs and escalation paths day to day

Manage the operational process around platform access requests, including email credit policy, CC/BCC invite requests, domain exclusions, and notification setup requests, routing technical configuration to the appropriate team

Manage and enforce brand, legal, and compliance standards for event pages, email design, and registration forms, serving as the escalation point for complex design and compliance issues

Coordinate the rollout of event landing page and email template changes in response to marketer requests and global rebranding initiatives, partnering with the technical team that builds and configures them

Own the day-to-day quality oversight of the template library from a usability, localization, and compliance standpoint, flagging issues for technical remediation

Manage the operational process for localized registration forms across global locales, partnering directly with legal and compliance teams to keep pace with regulatory changes

Stakeholder Management & Enablement

Act as the day-to-day point of contact for marketer and event owner stakeholders on platform usage, policy, and operational risk, representing Events Technology in cross-functional working sessions

Own the day-to-day content and quality of the AI Channel Expert's knowledge base, identifying gaps that drive escalations and partnering with technical teams on automation opportunities

Run and continuously improve the Global Splash Events Program training site, ACT certification curriculum, and process documentation as a scalable enablement system

Guide and provide direction to other team members supporting program operations

Event Readiness Execution

Run readiness execution for large global events (Summits, Innovation Days) end to end, assessing needs, coordinating stakeholder communication, and managing the project plan

Coordinate cross-functional logistics and timelines to ensure platform readiness ahead of major global events

Serve as the operational lead on event-day issue triage and resolution for Summits and Innovation Days

Required Qualifications

Proven experience managing the operational side of event technology platforms (Splash, Cvent, Bizzabo, or similar) at scale, with a track record of owning process and stakeholder management, not just executing individual requests

Strong command of governance, compliance, and permission-based access processes in a marketing or event operations context, including direct partnership with legal/compliance stakeholders

Exceptional communication and stakeholder management skills, with the ability to manage expectations and translate platform capabilities and constraints for non-technical marketers

Experience running support models and SLAs for high-volume queues, prioritizing time-sensitive requests under pressure

Comfort partnering with technical and automation teams to identify process improvement opportunities, without owning the underlying systems or integrations

Demonstrated ability to guide others and manage multiple competing, high-stakes priorities independently in a fast-paced environment

Preferred Qualifications

Strong understanding of email and landing page design principles, localization needs, and brand/legal compliance requirements, with the ability to assess quality and compliance without owning the technical build

Strong data fluency, able to build reporting frameworks that support business reviews and stakeholder communications

Track record of building and maintaining scalable training programs, certification curricula, and knowledge systems adopted broadly across an organization

Interview rounds: 2–3 (1–2 with you, possibly 1 with your manager)

Typical day: Triaging/resolving platform usage and support tickets; managing access/credit and compliance requests for event pages, emails, and registration forms; acting as point of contact for marketers/event owners; maintaining training materials and the knowledge base; shifting to cross-functional coordination and issue triage during Summits/Innovation Days readiness cycles

Must-have skills: Operational experience managing event tech platforms (Splash, Cvent, Bizzabo, or similar) at scale; governance/compliance and access-process experience; strong stakeholder communication; experience running support models/SLAs for high-volume queues; comfort partnering with technical teams without owning systems/integrations; managing competing high-stakes priorities independently

Teachable skills: Email/landing page design principles, localization needs, brand/legal compliance review; data fluency for reporting frameworks

Optional skills: Track record building training programs/certification curricula and knowledge systems

Overqualified threshold: 8+ years

Underqualified threshold: Under 3 years

Location requirements: San Francisco, CA

Fully remote? Hybrid standard, open to discuss

Near a hub? Yes — 415 Mission St, San Francisco; flexible onsite days

Onsite required? Yes — same hub/address, flexible days per week

Time zone: PST working hours; find overlap to meet global stakeholders

Extension/FTE conversion potential: Possibly

Other critical details for suppliers: None

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

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The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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