Senior Community Manager - Multisite

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us!

As the Senior Community Manager with Hines, you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines’s policies and procedures. Responsibilities include, but are not limited to:

Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.

Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns

Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports

Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance

Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund

Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease

Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues

Ensures the property’s maintenance team members comply with the Hines’s standards with respect to responding and completing resident service requests

Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal

Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed

Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns, issues, questions, and requests

Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices

Conducts pricing reviews and implements approved strategy to meet or exceed market and ownership goals

Active involvement in local apartment association(s) ensuring latest local jurisdictional requirements are implemented in a timely fashion

Qualifications

Minimum Requirements include:

High school diploma or equivalent from accredited institution; college degree is a plus.

Five or more years’ experience as a residential community/property manager or leadership role in related industry

Experience managing 400+ units, single, or combined sites

Experience with more complex and/or mixed-use properties a plus

Experience with property management software preferred; Entrata experience a plus

Proficiency in Microsoft Office and property management software in order to complete required reports

Strong customer service orientation

Excellent verbal and written communication skills

Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters

Transfer properties and work overtime as business needs deem appropriate

Ability to work a flexible schedule including weekends and holidays

This position is fully on-site and requires working from the assigned property five days per week

Compensation: $100,000 - $130,000 + bonuses

Closing

At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.

Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.

Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.

We are an equal opportunity employer and support workforce diversity.

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