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About the job

Opportunity, growth, and meaningful rewards! We offer:

Health, dental and vision insurance

Generous paid time off (vacation, flex or sick)

Holiday pay

*401(k) retirement plan

*Company paid life insurance

*Tuition reimbursement

Employee discounts across all company brands

Employee assistance program

Training and exciting career growth opportunities

Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $66,300.00 to $70,367.00

Purpose: The purpose of the General Manager I (GM) position at Port Authority Bus Terminal , is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity t o each other with s ales of generally u p to $5M. The GM ensures the restaurant is clean, staffed, open for business, and operate s to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions and is responsible fo r the overall success of the restaurant.

Essential Functions:

Oversees daily opening and closing procedures to ensure the restaurant is clean, secure, and ready for service

Leads staffing efforts including hiring, scheduling, and deploying team members to maximize efficiency and coverage

Fosters a positive work environment through coaching, recognition, and development aligned with business goals

Monitors financial performance, manages budgets, and implements strategies to drive revenue and control costs

Manages inventory levels, product ordering, vendor relationships, and ensures equipment is maintained and operational

Ensures compliance with all health, safety, and sanitation standards through training and daily oversight

Upholds brand standards, labor agreements, and lease requirements while educating staff on operational expectations

Resolves customer and employee concerns with sound judgment and supports marketing initiatives to enhance guest experience

Utilizes management systems and tools effectively and encourages staff adoption of new technologies to improve operations

Supports onboarding and offboarding processes, ensuring proper training, documentation, and compliance with company procedures

Reporting relationship and other important information :

The GM I position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.

The position typically reports to the Director of Operations, or an intermediate zone, cluster or area leader within the assigned location.

The GM I position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience must exceed 4 years:

In a leadership role: Requires 2 years of experience supervising a team of operations professionals engaged in executing F&B programs

In a technical role: Requires 4-6 years of F&B operations experience engaged in developing and delivering store management and customer service programs

A bachelor's degree can count for 2 of the 4-year requirement; g raduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement

Specialized Training:

Knowledge of state and federal employment, and health & safety regulations and statutes

Specialized Skillset/Competencies/Traits:

Demonstrates knowledge of F&B policies and product s , service, quality, equipment, and operations standards , or able to demonstrate this knowledge within a reasonable time from hire or promotion

Excellent interpersonal, verbal, and written communication skills

Proficiency  in F&B technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools

Demonstrated success managing a P&L, adhering to a budget focusing on profitability and efficiency

Business acumen with operations mindset  required  to understand the long-term implications of operations management and customer experience planning to advance organizational goals

Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the F&B associate population, and individual store circumstances

Demonstrated history of creating and  maintaining  positive work environments through coaching, developing, and leading teams to achieve common goals

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).