Hospital Manager, ARISE

Hospital Manager - ARISE Arizona Regional Intensive Care, Specialty & Emergency Veterinary Center - Queen Creek, AZ

Compensation: $70,000 - $85,000

Full-time opportunity in Queen Creek, Arizona

Schedule: Full-time, must be flexible Monday through Friday, with weekend flexibility

The Hospital Manager is a leader and an integral member of the hospital management team. Reporting to the Hospital Director, the Hospital Manager partners with the Managing Veterinarian and the Hospital Director to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.

Why Join ARISE

At ARISE, part of Ethos Veterinary Health, you'll join a 24-hour veterinary emergency and critical care and specialty hospital providing complex treatments in the western US. Teams work closely with surgeons, oncologists, internists, radiologists, and a critical care team to provide the highest quality care to patients, with access to state-of-the-art technology including CT, MRI, and ultrasound.

ARISE prides itself on its core values to drive a dynamic culture and offers a unique training program with many opportunities to learn and grow, from Technician Assistant to Senior Veterinary Technicians, shift leads, supervisors, and managers. ARISE has a commitment to health and wellness, not only for patients, but also for staff.

In your day-to-day, you will:

Leadership and Planning

Collaborate in a leadership role with the Managing Veterinarian and Hospital Director as the "owners" of the hospital's success

Oversee the hospital schedule and manage labor costs to budget

Participate in weekly leadership meetings with a solution-oriented and collaborative mindset

Establish goals for the practice and staff

Act as a champion for change and identify, document, share, and promote best practices

Consciously shape a positive hospital culture based on trust and teamwork that caters to the needs of clients and referring veterinarians

Exhibit a calming, humble, and teachable attitude while having the ability to address decisive change throughout the hospital

Plan and lead a cadence of employee and department meetings

Operations

Educate employees on hospital policies and procedures, medical protocols, and client interactions

Develop and implement hospital policy, including DEA/Controlled Substances and OSHA compliance

Perform quality checks and reviews of client files

Monitor computer systems and work with HelpDesk to resolve technical systems/equipment issues

Work with the Charge Nurses of both Specialty and ER departments to develop and maintain systems for communication and handling of patients between departments, including transfers, after hour exams/procedures, and transport between sister hospitals

Develop an in-depth understanding of the local market and relationships with referring general practice veterinarians to understand their needs

Identify and execute short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment

People Management

Participate in the oversight of the employee benefits program and hospital insurance plans

Work with the Managing Veterinarian, Human Resources, and Hospital Director to oversee staffing needs including hiring, training, disciplining, and terminating as required

Recruit new employees and participate in the selection process

Oversee the completion of employee orientation, training, and performance appraisals

Coach and mentor employees and identify continuous learning and skill building needs

Implement performance-based incentive and rewards and recognition programs

Mediate conflict and maintain employee morale

Manage staff

Reinforce hospital team agreements, modeling that each team member is responsible for the hospital culture

Client Service

Drive client visits through strategic client communication and local marketing efforts (i.e. Community)

Train staff on client service initiatives and use client visit growth best practices

Demonstrate and reinforce the highest level of client service

Manage client relationships and effectively resolve client issues and escalations

Oversee client follow-up procedures

Utilize client service initiative measurements to evaluate hospital and staff performance

Financial

Ensure payroll is accurately completed and submitted for all hospital staff

Oversee accounts receivable and weekly revenue

Continually drive revenue and manage costs to budget

Perform invoice audit reviews

Manage employee balances

Manage inventory and oversee the semi-annual inventory process

Approve any promissory notes or payment plans outside of regular options

Work with senior leaders to control all facility and administrative costs

Ensure the calculation and processing of DVM production payments occurs

Work closely with veterinarians, technicians, and support teams

Contribute to a positive, team-focused hospital culture

What You Bring

Knowledge

Supervisory and leadership experience

Multi-functional operations including budget and labor management

Customer service and marketing techniques

HR policies including state and federal regulations

Standard operating procedures and protocol development

Staff management including coaching, development, performance appraisals, and resolution management

Skills

Customer service best practices

Interpersonal skills

General management skills including reporting and data analysis

Problem solving and conflict management skills

Excellent oral and written communication skills

Organizational skills

Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred)

Abilities

The ability to delegate responsibility and achieve results with hospital team members

Able to handle multiple tasks and remain flexible with assigned duties

Capable of championing change and driving innovative programs in the hospital

Able to work well in a team environment

Capable of quality decision making

Ability to coach, correct, develop, and motivate employees

Excellent time and task management

Professional and courteous presentation with staff and clients

Teamwork

Participates in a positive manner in all group sizes

Refrains from participating in gossip

Supports team members by assisting other areas and is receptive to feedback and suggestions

Engages in active problem-solving vs. problem-identifying

Makes suggestions related to client/patient service improvements and hospital efficiency

Physical

Able to perform many aspects of companion animal medicine, surgery, and diagnostics

Able to sit, stand, and walk for extended periods of time

Able to lift, reach, and bend as needed

Able to perform all duties and responsibilities as described

Able to function as a team member within a veterinary hospital setting

Able to be positive, supportive, and encouraging as needed

A collaborative mindset and commitment to exceptional patient care

Perks & Benefits

Competitive compensation package

CE allowance

Full health benefit packages

401K with a company match

Employee pet discounts

Paid Time Off

Location Highlight

Queen Creek, Arizona sits in the southeast Phoenix metro, offering a small-town feel with easy access to the amenities of the greater Valley. Known for its agritourism, family-friendly community, and nearby outdoor recreation at San Tan Mountain Regional Park, it's a growing area with year-round sunshine and a relaxed pace of life.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.