Assistant Veterinary Hospital Manager

Assistant Hospital Manager, Veterinary | $85,000+/year Location: Woburn, MA Schedule: Full-Time | 4-Day Work Week, Wednesday - Saturday | Daytime Hours Compensation: $85,000+/year based on experience

Massachusetts Veterinary Referral Hospital in Woburn, MA is hiring an Assistant Hospital Services Manager to support our Surgical Services team. This leadership opportunity is ideal for an experienced veterinary professional looking to support hospital operations, team development, workflow efficiency, and advanced patient care in a specialty animal hospital.

As the Assistant Hospital Services Manager for Surgical Services, you’ll provide operational and clinical oversight of our Anesthesia, Surgery, Neurology, Radiology, and Central Sterile teams while partnering closely with doctors, technicians, supervisors, and hospital leadership to create a collaborative environment focused on exceptional patient care.

Compensation

$85,000+/year based on experience

Full-Time Benefits: Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)

CVT/LVT/RVT license reimbursement

RECOVER Training for advanced CPR skills

Professional Development Assistance

Starting 3 weeks vacation + Sick Time

Employee Pet Discount

Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans

NVA Pet Resort Discount + Pet Insurance Discount

Medical, Dental, Vision + HSA/FSA Options

Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity

401(k) with employer match

Employee Assistance Program

Schedule Full-time

4-day work week: Wednesday - Saturday

Daytime shifts

Responsibilities As the Assistant Hospital Services Manager for Surgical Services, you’ll support daily operations, patient care standards, and team success across our Medicine departments. Provide operational and clinical oversight of Surgical Services

Collaborate with doctors, technicians, and clinical supervisors to support advanced patient care delivery and continuity of care

Monitor inpatient census, patient acuity, and staffing needs to ensure appropriate coverage and efficient resource allocation

Perform real-time workflow assessments, quality control checks, staffing adjustments, and operational support

Support centralized patient care operations while managing labor within budget expectations

Collaborate on patient management between other services within the hospital

Assist with developing and maintaining standardized inpatient workflows, treatment coordination processes, and operational protocols

Evaluate departmental resources, including staffing, equipment, and operational tools, while recommending improvements as needed

Ensure inpatient treatment and hospitalization areas remain clean, organized, safe, functional, and OSHA compliant

Support hospital standards related to infection prevention, patient safety, controlled substances, and equipment maintenance

Identify opportunities to improve patient flow, workflow consistency, operational efficiency, and quality of care

Support onboarding, training, mentoring, and development of inpatient technicians and support staff

Promote a collaborative team environment focused on communication, accountability, and exceptional patient care

Participate in recruitment, interviewing, scheduling, performance management, and team development processes

Assist with departmental meetings, operational planning, and process improvement initiatives

Facilitate communication between hospital departments to support seamless patient transitions

Resolve payroll matters, report Workers’ Compensation claims, and complete administrative duties as assigned

Qualifications 5+ years of veterinary industry experience required

Veterinary operations experience preferred

1+ years of supervisory or leadership experience required

Experience supporting hospital operations, staffing, workflow coordination, and team development

Strong leadership, organization, communication, and problem-solving skills

Understanding of advanced inpatient care operations and centralized patient care models preferred

Ability to support teams in a fast-paced emergency and specialty animal hospital environment

Collaborative leadership style with a focus on team engagement and patient care excellence

Fluent English speaking and reading skills required

Did you know? Mass Vet is a Level 1 24-hour emergency/critical care and specialty veterinary hospital .

This is the highest rank a veterinary emergency and critical care facility can achieve. This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society that Mass Vet meets the standards for their highest rating.

Our 42,000-square-foot, state-of-the-art facility is designed for comprehensive veterinary care, featuring: Dedicated ambulance bay for emergencies

Multiple treatment wards and 20+ exam rooms

Digital radiography, MRI, and CT suites

Advanced operating rooms

Veterinary compounding pharmacy, orthopedic and joint replacement surgeries, neurosurgery suite, and oncology center

Referral services across specialties including Acupuncture, Anesthesia, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and Surgery

Join a community where your passion for veterinary care meets limitless professional and personal growth opportunities.

Surrounding Areas Located in Woburn, MA, our hospital attracts talented veterinary professionals from throughout Greater Boston and the surrounding region, including: Burlington, MA & Stoneham, MA & Winchester, MA

Reading, MA & Wakefield, MA & Wilmington, MA

Lexington, MA & Arlington, MA & Medford, MA

Melrose, MA & Malden, MA & Billerica, MA

Bedford, MA & Tewksbury, MA

North Reading, MA & Andover, MA

North Andover, MA & Somerville, MA & Cambridge, MA

Boston, MA & Lowell, MA & Chelmsford, MA

Know Someone Amazing? If this role isn’t the right fit but you know a great CVT, send them our way! Email rachel.silvia@ethosvet.com and you could earn a $1,250 referral bonus if they’re hired.

Considering Relocating? Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.