The Process Excellence Team at GM Financial is dedicated to enhancing operational efficiency and driving continuous improvement across the organization. Our team focuses on streamlining processes, improving quality, and optimizing performance to deliver exceptional value to our clients and stakeholders.

As a member of the Process Excellence team, you will collaborate with various departments to identify opportunities for improvement and implement innovative solutions. Our team works closely with key stakeholders to drive organizational change, improve productivity, and ensure sustainable growth. You will navigate complex projects using strategic thinking and an adaptive mindset while building lasting relationships along the way.

If you enjoy fostering customer relationships, championing continuous improvement, and utilizing problem-solving skills, this is the right place for you! Join our Process Excellence team to develop your skills and career within a dynamic and forward-thinking organization. Be part of a team that values innovation, collaboration, and excellence.

About the role:

The Business Automation Analyst will drive AI adoption across the global workforce as part of the AI Governance & Adoption team. This role will lead enterprise Microsoft 365 Copilot training and enablement for more than 7,500 license holders. You'll partner with IT and the M365 team to facilitate workshops, office hours, and business-unit sessions that help employees use AI in their daily work. The analyst will also help business users design simple agents with Copilot and Copilot Studio. They will also help formalize and scale the team's new adoption processes as AI use-case volume grows. This team member will be a confident communicator and facilitator who learns quickly and is comfortable working hands-on with AI. They will bring a continuous improvement mindset to turning manual work into repeatable programs that scale.

In this role you will:

Lead and facilitate recurring Copilot training, including monthly Deep Dive and New User workshops and Copilot Connect office hours.

Design and deliver custom workshops for business units, from intake and needs assessment through delivery and follow-up resources.

Drive enterprise adoption programs, including the Copilot Roadshow, Power User Insights, and a tiered Copilot training program, in partnership with IT and the M365 team.

Help business users design and build simple agents with Microsoft 365 Copilot and Copilot Studio, making sure governance, permissions, and data-handling guidelines are followed.

Answer incoming Copilot questions and requests, and connect users with the right resources, recordings, and partners.

Maintain and grow the Copilot resource library, including training recordings, how-to guides, and Viva Engage community content.

Standardize workshop intake and request processes, and find ways to streamline and automate manual work as volume grows.

Track and report adoption measures such as workshop attendance, request turnaround time, and Copilot usage trends.

Partner with governance team members to promote responsible AI use and help scale the team's AI Governance & Adoption program.

Use strong presentation and interpersonal skills to communicate effectively by email, virtually, or in person with audiences at every level.

Stay current on new AI features and share new ideas and perspectives.

What makes you an ideal candidate?

Knowledge of automation assessment, lifecycle methodologies and documentation best practices.

Automation certification in Automation Anywhere, Blue Prism or UiPath preferred.

Knowledge of GM Financial or another auto finance company core business functions, policies and procedures a plus.

Experience with various automation and productivity tools.

Skilled in the use of low code technology and the development of automation solutions.

Active listener and strong communication skills (both verbally and in writing).

Proactive in building relationships with business partners.

Organized and willing to do administrative tasks.

Ability to use good research, data, and judgment when solving problems or making recommendations.

Ability to demonstrate integrity in the management of work demands and pressures.

Ability to continually pursue personal development.

Committed to being a self-starter, able to operate efficiently within given parameters and deadlines.

Committed to having a growth mindset and the ability to learn and adapt.

Proven track record of solving difficult problems in an enterprise environment.

Working effectively within an AI enabled environment

Work Experience & Education

3 years of demonstrated experience as a business analyst or similar role required.

Proven track record of solving difficult problems in an enterprise environment required.

1 year working on automation or other technology initiatives as a business analyst or other applicable role preferred.

Experience working with both the business and IT to deliver business value preferred.

High School Diploma required; Bachelor’s Degree or equivalent experience preferred.

License

Lean Six Sigma Green Belt certification preferred.

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Hybrid work environment, 3-days a week in office.

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

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