CBIZ Benefits & Insurance is separating from CBIZ and must stand up its own secure, resilient technology foundation. The VP of Infrastructure and Security Operations will own cloud infrastructure and computing, network, and end-user computing including the service desk, telecommunications, and security operations. You will lead the move off CBIZ-provided infrastructure and the transition services agreements (TSAs), and build a small, nimble team that relies on managed service providers (MSPs and MSSPs) and strong partner relationships. The role puts simplicity, automation, and AI to work to reduce cost while protecting sensitive data.

Essential Functions & Primary Duties

Strategy

Set the mission, vision, and strategy for infrastructure and security operations, aligned with the CIO's technology vision and the business plan

Define enterprise standards and architecture for cloud, network, end-user computing, and telecommunications

Evaluate current and future infrastructure needs and publish a multi-year platform roadmap

Use next-generation solutions to reduce costs and increase simplicity, including automation and AI

Develop and maintain a disaster recovery and resiliency strategy for critical systems

Carve-Out Execution

Lead infrastructure separation from CBIZ, including tenant and domain separation, network and connectivity build, Day-One readiness, and standalone operations

Manage TSAs and define exit criteria, so that dependence on CBIZ ends on a commercially bounded schedule

Work with the Applications leader on sequencing, data separation, and cutover

Operations and Service Delivery

Create and manage the service desk, including the service model, tooling, staffing, and employee experience

Create and manage critical operational metrics and SLAs, with regular reporting on availability, incident response, and service quality

Oversee monitoring, maintenance, upgrade, and administration of all IT systems, using ITIL-aligned practices

Manage contact center and telephony infrastructure in partnership with the business, including the Genesys platform where applicable

Implement process improvements and automation to reduce manual work and operating cost

Security and Safe AI Enablement

Design and implement zero trust environments, including identity, device, network, and data controls

Lead security operations, including endpoint protection, monitoring and response, vulnerability management, and identity and access management

Enable the organization to use AI solutions safely and effectively, with governance that protects sensitive data (PII and client and carrier data)

Build and maintain controls and audit evidence for SOC 2, and PHI/PII requirements

Partners, Vendors, and Team

Select and manage MSP and MSSP services and manage onshore and offshore teams

Apply procurement rigor to every vendor decision, including requirements, competitive evaluation, contract terms, and SLAs

Build strong, strategic partner relationships that create value and resilience for the company

Build and lead a small, nimble team that depends on MSP services, with clear ownership and accountability

Support the technology intake process so infrastructure demand is tied to a strong business case and priority

Financial Management

Own the infrastructure and security operations budget, including capex and opex

Preferred Qualifications

Experience in Benefits, Insurance, or financial services.

Private equity or sponsor-backed company experience, including board and sponsor reporting

Experience with telecommunications and call center technology, including Genesys

Experience with large enterprise platforms such as ServiceNow and Salesforce

Relevant certifications (for example CISSP, CISM, ITIL, or cloud certifications)

Bachelor's degree in a technical field; advanced degree a plus

10+ years leading infrastructure, cloud, and operations teams at a senior level

Experience leading a carve-out, divestiture, or TSA-based separation

Experience selecting and managing MSP and MSSP services, and managing onshore and offshore teams

Experience designing and implementing zero trust environments

Experience leveraging next-generation solutions, including automation and AI, to reduce cost and increase simplicity

Experience enabling organizations to use AI solutions safely and effectively while protecting sensitive data

Experience creating and managing a service desk

Experience creating and managing critical metrics and SLAs

Experience with cloud platforms (Azure, AWS, or both) and hybrid environments, with a business-case approach to cloud decisions

Strong grasp of resiliency, disaster recovery, and incident management

Demonstrated procurement rigor and success building strong partner relationships

Experience leading a small, nimble team that relies on MSP services

Strong collaboration skills, with the ability to explain technical issues to non-technical and senior stakeholders

Success Measures

Infrastructure separated from CBIZ on schedule and within the TSA window

A stable, secure environment with zero trust principles in place and clean audits

A service desk and SLA framework that the business trusts, with transparent metrics

Lower operating cost and complexity through automation, AI, and disciplined vendor management

Safe, governed AI adoption that protects sensitive data

A nimble, engaged team and strong partner relationships

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Minimum Qualifications

The successful candidate will be credentialed in applicable areas of expertise (i.e. law, accounting, tax, product/services) with at least ten years of relevant experience in the field or industry.

Must have strengths in leadership and management from a strategic perspective.

Excellent verbal and written communication skills, collaborative with internal groups to reach workable solutions, able to anticipate problems, creatively assess alternatives and manage conflicts.

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.