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Advantest has filed one layoff notice in the last twelve months, covering 55 workers, most recently May 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings

About the job

Job Description :

This is a rewarding, challenging, and unique role as a strategic customer support & operations manager for all Activities globally in assigned account. In this role, you’ll connect and integrate all products from the Product Units (PUs) into a cohesive ecosystem or solution that meets the customer’s needs. You will be responsible for supporting the Global Account Sales team in both tactical and strategic activities. As part of the team, you will be responsible for overseeing the activities on both the applications and support side. You will ensure that projects and installations are being completed efficiently and timely and coordinated seamlessly. You will be responsible for developing customer relationships, ensuring execution from Q2C, achieving synergy with global business partners including Business Units/Product Units, sales, marketing and numerous functional partners both regionally and globally. Candidate must be able to provide guidance and leadership to the sales team enabling them to continuously achieve forecast targets, maximize growth, revenue and profit.

Responsibilities :

Escalation management. Develop and manage relationships with customers, executives, functional partners both internal and external with ability to influence decisions

Advanced communication skills are essential for creating and presenting executive-level operations and project summaries.

Host Account Reviews to develop operational strategies for the account. Use KPIs to focus on issues and drive change.

Establish new processes. Need to be a change agent.

Make the case for Roles & Responsibilities (R&R) changes and additional resource allocations

Proven success managing and influencing employees and functional business partners in a global environment

Manage ramp and installation plans and can work closely internal and external teams in Asia

Provide customer inputs to Product Development and Field Service teams for roadmap planning, product strategy, and product gaps including OSAT requirements

Ability to actively listen, and understand the customer’s concerns, and/or the concerns being raised by our own teams by work closely with applications and field service managers

Ability to provide internal teams appropriate direction and guidance, that can coincide with existing initiatives and expected deliverables at local and global levels, when applicable

Provide customer feedback and ability to help find a common ground when teams are at an impasse to keep efforts moving forward.

Manage internal and external vendors

Additional Responsibilities include:

Proficient in problem solving/root cause analysis using fishbone, 8Ds, 5 Whys, etc

Drive HW & SW transitions to new revisions

Provide customer feedback and ability to help find a common ground when teams are at an impasse to keep efforts moving forward.

Program management

Assist in account roadmap activities and coordination