AI use among medical and health services managers is little observed so far. Measured exposure for medical and health services managers: 7% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Department: Clinic

Position type: Full-Time

FLSA: Exempt

Job Summary:

Join us and be part of a mission-driven team that prioritizes innovation, collaboration, and continuous development. Provide leadership, oversight of nursing operations and optimization of the patient experience in collaboration with all patient care/support team. Develops and implements clinical policies and procedures. Establish responsibilities, evaluate and monitor performance of direct reports. Assure that nursing and clinic workflows and outcomes support the Quality Management Plan and Trillium Health’s strategic management plan. Represent nursing and allied team members on management team, various committees and workgroups. Perform direct nursing care to patients as needed to support the clinical care teams.

Duties/Responsibilities:

Leadership & Administration: Serve as an active member of the clinical leadership team, providing oversight and direction for nursing operations. Collaborate with other leaders to ensure clinical services align with strategic objectives and regulatory standards. Manage and coordinate nursing activities, set documentation standards, and partner with medical staff on quality improvement and patient safety initiatives. Oversee employee health compliance, participate in quality assurance, and maintain clinical supply inventory and equipment.

Supervision: Support, coach, and mentor nursing staff. Lead training initiatives for skill and professional development, conduct regular performance evaluations, and assist with hiring, onboarding, and retention. Address employee relations issues and ensure compliance with agency policies and applicable laws.

Clinical Care: Provide direct nursing care, particularly during high-volume periods. Participate in clinical team activities, triage patients, and support staff with clinical inquiries. Educate patients and families on self-care, coordinate care with internal and external providers, collect and document assessment data, administer medications, and perform diagnostics. Ensure all clinical documentation is thorough and timely.

Data & Program Integration: Utilize Epic dashboards and reporting tools to monitor clinical team productivity and performance, offering insights and recommendations for operational improvement. Lead integrated care team evaluations and program collaboration initiatives.

Required Skills/Abilities:

Strong clinical judgment and leadership skills

Ability to lead, mentor, and coach nursing staff

Competency in fostering professional development and conducting performance evaluations

Collaboration with cross-functional teams to enhance care delivery

Oversight of quality initiatives and regulatory compliance

Representation of nursing leadership in organizational planning and community engagement

Commitment to excellence, accountability, and continuous improvement in healthcare operations

Knowledge of NYS nursing regulations and standards

Excellent oral and written English Communication skills

Education and Experience:

Current NYS Registered Nurse license

Bachelor’s degree in nursing

At least 10 years of clinical nursing experience

Minimum 5 years of management experience in fast-paced clinical settings

At least 3 years working directly with clinical leadership

Minimum 2 years of experience using Epic EMR system (clinical documentation, scheduling, reporting)

Experience managing daily operations across multiple clinical sites

HIV/AIDS experience preferred

Experience with low-income or uninsured populations preferred

BCLS certification

Physical Requirements:

While carrying out the responsibilities of this position, the employee must be able to stand, sit, walk, and use their hands for tasks such as handling, feeling, or operating equipment. The role also requires reaching with arms and hands, as well as effective verbal communication and hearing. Occasionally, the employee may need to stoop, bend, and lift or move items weighing up to 50 pounds. Visual capabilities essential to the role include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.

In alignment with the Americans with Disabilities Act (ADA), this job description outlines only the essential duties and qualifications necessary for successful performance in the role.