Accounting/Collections Manager

Position Overview

Business Office Manager

The Manager Business Office is responsible for overseeing campus business office operations with a focus on compliance, accuracy, efficiency, and exceptional student service. Key areas of accountability include student accounts receivable, collections, accounts payable, purchasing, and campus inventory. The Manager supports company operations while maintaining professional office systems and providing personnel supervision.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses

Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible)

Retirement Matching : 50% match on the first 6% of your contributions after 90 days

Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby

Competitive Insurance : Health, vision, and dental coverage for you and your dependents

Pet Insurance : Competitive coverage for your furry family members through ASPCA

Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment

What You'll Do

Ensure business office compliance with regulatory and internal policies, including accurate processing of collections, refunds, overages, and safeguarding of funds

Lead student collections efforts, dedicating 60% of time to outreach and follow-up to maintain current receivables and payment plans

Process and reconcile accounts payable, invoices, aging reports, and campus expenditures accurately and timely

Manage campus inventory of textbooks and supplies, including physical counts and variance resolution

Accurately process student account transactions, including credits, charges, adjustments, and exceptions

Provide excellent customer service to students regarding accounts, transcripts, diplomas, and other requests

Coordinate with Financial Aid to ensure proper handling of cancellations, refunds, and aid adjustments

Support adherence to accounting standards and policies in collaboration with Campus Support Center

Assist with campus facility operations as needed

Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics

Recognizes and rewards employee contributions and achievements

Other duties as assigned

What You'll Bring

Education & Experience

HS Diploma or GED (required)

Bachelor’s degree in business related field (preferred)

Minimum three (3) years of experience in a business office environment (required)

Minimum of three (3) years of online higher education experience in a business office setting (preferred)

Broad knowledge of accounts receivable, collections, inventory management, financial reporting, and/or proprietary education (preferred)

Skills

Acquire and apply up-to-date with information from the business world, education and healthcare industries and apply cross-functional knowledge

Knowledge of and ability to implement generally accepted accounting principles and procedures (GAAP)

Maintain professionalism and fairness in interpersonal interactions while building trust and respect across teams and departments and seeking resolution to conflicts through constructive discussion

Prepare account analysis and interpret financial data to identify and address issues proactively and make sound recommendations based on analysis

Maintain professionalism and integrity during negotiations while identifying stakeholders and shared interests to facilitate collaborative agreements and outcomes

Understand the implications of new information for both current and future problem-solving and decision-making

Be aware of others' reactions and understanding why they react as they do

Identify complex problems and reviewing related information to develop and evaluate options and implement solutions

Present ideas in a clear and compelling manner, both verbally and in written format

Exceptional listening skills

Intermediate level presentation and training facilitation skills

Drive, and be accountable for, results in a fast-paced environment

Intermediate level proficiency with productivity software (MS Office), educational technology and administrative software, and other enterprise-level software (SharePoint, etc.)

Standard Abilities

Able and willing to: Communicate, think, learn, and reason

Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks

Safely ambulate and/or maneuver when on-site at Company locations

Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility

Ability to use good judgment, problem-solving and decision-making skills

Ability to maintain confidentiality and manage sensitive information with discretion

Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously

Ability to gain, understand and apply information and data as it relates essential functions of the position

Ability to foster long-term relationships with stakeholders

Work Environment

Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises. .

No travel required

Salary range $75,000-$83,000k annually based on experience and education.

About Us

Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.

Ensure business office compliance with regulatory and internal policies, including accurate processing of collections, refunds, overages, and safeguarding of funds

Lead student collections efforts, dedicating 60% of time to outreach and follow-up to maintain current receivables and payment plans

Process and reconcile accounts payable, invoices, aging reports, and campus expenditures accurately and timely

Manage campus inventory of textbooks and supplies, including physical counts and variance resolution

Accurately process student account transactions, including credits, charges, adjustments, and exceptions

Provide excellent customer service to students regarding accounts, transcripts, diplomas, and other requests

Coordinate with Financial Aid to ensure proper handling of cancellations, refunds, and aid adjustments

Support adherence to accounting standards and policies in collaboration with Campus Support Center

Assist with campus facility operations as needed

Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics

Recognizes and rewards employee contributions and achievements

Other duties as assigned

Education & Experience

HS Diploma or GED (required)

Bachelor’s degree in business related field (preferred)

Minimum three (3) years of experience in a business office environment (required)

Minimum of three (3) years of online higher education experience in a business office setting (preferred)

Broad knowledge of accounts receivable, collections, inventory management, financial reporting, and/or proprietary education (preferred)

Skills

Acquire and apply up-to-date with information from the business world, education and healthcare industries and apply cross-functional knowledge

Knowledge of and ability to implement generally accepted accounting principles and procedures (GAAP)

Maintain professionalism and fairness in interpersonal interactions while building trust and respect across teams and departments and seeking resolution to conflicts through constructive discussion

Prepare account analysis and interpret financial data to identify and address issues proactively and make sound recommendations based on analysis

Maintain professionalism and integrity during negotiations while identifying stakeholders and shared interests to facilitate collaborative agreements and outcomes

Understand the implications of new information for both current and future problem-solving and decision-making

Be aware of others' reactions and understanding why they react as they do

Identify complex problems and reviewing related information to develop and evaluate options and implement solutions

Present ideas in a clear and compelling manner, both verbally and in written format

Exceptional listening skills

Intermediate level presentation and training facilitation skills

Drive, and be accountable for, results in a fast-paced environment

Intermediate level proficiency with productivity software (MS Office), educational technology and administrative software, and other enterprise-level software (SharePoint, etc.)

Standard Abilities

Able and willing to: Communicate, think, learn, and reason

Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks

Safely ambulate and/or maneuver when on-site at Company locations

Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility

Ability to use good judgment, problem-solving and decision-making skills

Ability to maintain confidentiality and manage sensitive information with discretion

Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously

Ability to gain, understand and apply information and data as it relates essential functions of the position

Ability to foster long-term relationships with stakeholders

Work Environment

Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises. .

No travel required

Salary range $75,000-$83,000k annually based on experience and education.