Implementation Specialist

Job Description:

RxSafe is a dynamic and innovative technology company that specializes in developing cutting-edge software solutions with seamless hardware integration.

Summary:

The Implementation Specialist is a remote position that requires travel to pharmacies, healthcare organizations, and the corporate home office. It involves product implementation, integration, and customer training. Projects range in scope and require standardization across multiple product lines and locations in support of rapidly changing business needs and departmental goals.

What You Will Do

Perform implementation tasks assigned to ensure timely Go-Lives to customer satisfaction.

Train customers in hardware and software usage to vital usage levels.

Assist the Implementation Manager in fully defining the processes/procedures/controls relevant to team activities.

Provide positive customer interaction, developing relationships at all levels, from Key Stakeholders to Pharmacy Technicians.

Demonstrated expertise in clinical and technical processes.

Excellent and thorough competency in product implementation methods.

Able to gather customer requirements, practices, and design concepts and provide best practices and procedure consulting.

Identify and escalate business improvement opportunities within the organization as appropriate.

Establish collaborative working relationships with cross-functional team members.

Other tasks as assigned.

What We Are Looking For

CPhT required

Experience with pharmacy automation preferred

BA/BS preferred

3+ years in pharmacy (retail independent pharmacy experience preferred)

Experience working with pharmacy automation equipment

Ability to travel and remain on-site with customers 75% of the time as part of regular work duties

Self-motivated and able to work independently

Proven ability to meet tight project deadlines

Training skills, knowledge and abilities

Proven strong writing skills that convey a clear and concise message

Proven ability to conduct interface testing

Strong understanding of technical concepts, networking principles, and databases

Excellent verbal communication skills, including good listening skills, the ability to gain consensus, and demonstrate patience

Demonstrated ability to solve problems and offer strategic solutions

Confident, rounded thinker

Is self-aware, resilient, assertive, and openly supports change

Engages the interest and participation of others and has a collaborative approach to working together

Actively committed to team development

High levels of motivation, optimism, and action-orientated

Ability to lead by example, gain respect from the team, and communicate with clarity while demonstrating excellence in approach to work and people activities

Excellent organizational skills and the ability to manage many activities with tight deadlines

Able to work cross-functionally and collaboratively with many stakeholders

Solid understanding of all people-related processes and procedures

Good understanding of customer deliverables and the impact of failure/cost of poor customer service

Physical Requirements/Working Conditions (if applicable)

This position requires frequent sitting, standing, walking, talking, hearing, using hands and fingers, and reaching with hands and arms. It also requires occasional stooping, kneeling, and crouching. The incumbent is required to lift and carry up to 25 pounds. This position requires good close, distance, and color vision.

Compensation Information:

$65,000 - $71,000/year

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.