Director of Account Management, KA - Minnetonka, MN

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Management of the Account Management and Service Consultant staff for the UnitedHealth Care Key Accounts responsible for customer retention and NBEA sales in the 51 - 5000+ employee range. Responsible for the overall sale of NBEA business and the retention of existing accounts.

Primary Responsibilities:

Manage and monitor client assignments

Training of account management staff, new hire and ongoing

Maintain an acceptable level of persistency in teams book of business

Recruit, hire and monitor account management staff

Personnel development and management

Set annual account management strategy to achieve goals

Direct and manage service plans

Monitor and achieve overall ancillary sales goal for health plan

Relationship Building Build and maintain key client and producer relationships

Develop and maintain key internal relationships

Present a positive image of UnitedHealth Group to the marketplace

Product Knowledge Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites

Working knowledge of Enterprise/ancillary product lines

Ability to identify and communicate the need for improvements in UnitedHealth Care products and services

Healthcare Knowledge Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care

In-depth healthcare knowledge, understands important trends

Demonstrates knowledge of competitors strengths, weaknesses and strategies

Understands medical management operations and strategies

Financial and Underwriting Understands financing methodologies and strategies (fully insured, ASO)

Thorough knowledge of UnitedHealth Care underwriting principles and practices

Possesses basic math skills

Can explain and justify a renewal rate to customers

Understands and can communicate the drivers of healthcare costs

Understands the drivers of fees and liabilities

Internal Operations & Capabilities Understands UnitedHealth Care information systems capabilities and strategies (COSMOS, UNET, USP, PRIME)

Ability to navigate UnitedHealth Care internal departments to produce positive service results for clients and the company

Extensive knowledge of internal people, roles/responsibilities and processes

Relationship Building Ability to build and maintain solid multilevel client and producer relationships

Ability to build and maintain solid internal relationships

Ability to work well in cross-functional teams

Customer Focus Ability to successfully implement client accounts

Consistency models a customer-focused approach

Effectively manages difficult service situations to a positive result

Ability to deal with sophisticated customers and brokers/consultants

Anticipates problems and develops contingency plans

Ability to customize existing marketing tools to meet the individual needs of a client

Personal Attributes Consistent performer

Ability to multi-task

Ability to grasp new ideas and products

Solid communication skills (written and verbal)

Highly effective strategic planning abilities

Solid presentation skills

Consistently demonstrates flexibility

Excellent planning and organization skills

Consistently models a customer-focused approach

Ability to influence and negotiate complex situations

Complex problem solving ability

Management Ability to recruit, hire and monitor staff

Solid training skills

Ability to manage a budget

Ability to set and execute office strategy to achieve goals

Ability to consistently manage and direct cross-functional teams to successful outcomes

Solid personnel development and management skills

Ability to mentor staff

Ability to direct and manage service plans

Values and promotes diversity within his/her organization

Ability to make difficult or unpopular decisions

This is a summary guideline, actual performance measures may vary by individual

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Sales Insurance License Maintained by Law or obtain

5+ years relevant sales experience

Proven experience working with brokers/consultants

Willingness to travel as required

Maintain valid driver's license

Preferred Qualifications:

3+ years of relevant, managerial experience within the insurance industry

3+ years of financial, underwriting & actuarial experience within a brokerage firm or commercial health insurance plan

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $90,000 - $195,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning e mployment.