Among computer and information systems managers, AI is already used for some of the tasks. Measured exposure for computer and information systems managers: 16% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

PPG is seeking a Global Technical Support Manager to lead the delivery of high-quality, responsive technical support within PMC Protective business.

This role is critical in ensuring best-in-class customer support for complex and high-value projects, strengthening customer relationships, and supporting business growth through technical excellence and agility.

Location is flexible, with a preference for Pittsburgh, PA, Amsterdam, Mexico City, Wrocław, or Kunshan.

Key Responsibilities

Lead and coordinate cross-regional technical support efforts, ensuring seamless collaboration, knowledge sharing, and alignment with regional and local technical support teams across geographies

Provide timely and accurate technical support to global customers, KAM teams, and internal stakeholders

Support complex projects and applications, including FPSO/FLNG, infrastructure, and industrial segments

Review and contribute to owner and EPC specifications, ensuring alignment with test data and real-world performance

Prepare technical statements, reports, and guarantee support documentation

Deliver technical presentations and workshops to customers, Owners, and EPCs

Support specialized system selection based on application requirements

Act as a key interface between Product Management, Engineering, R&D, and regional teams

Provide technical support to Global Product Managers and contribute to product development

Ensure availability and communication of standards, certifications, and test data

Manage a high volume of global technical requests , prioritizing critical and complex inquiries

Business Impact

Strengthens customer confidence and long-term relationships

Drives project specification wins and successful execution

Enhances PPG’s competitive differentiation through responsiveness and expertise

Supports business protection and growth in key accounts globally

Key Competencies

Strong technical expertise and problem-solving skills

Excellent communication and customer-facing abilities

High level of responsiveness and accountability

Ability to work across global, cross-functional teams

Strong organizational and prioritization skills in a fast-paced environment

Qualifications

Degree in Engineering, Chemistry, Materials Science, or related field

Strong experience in Protective & Marine coatings or comparable industries,

Strong business acumen

Proven background in technical support, project engineering, or specification management

Experience with complex global projects (e.g., Marine, EPC-driven environments) preferred

Knowledge of industry standards, certifications, and testing protocols.

Experience with complex global projects (e.g. EPC-driven environments) preferred

Why Join PPG PMC?

At PPG, technical excellence and customer responsiveness are at the core of our success. In this role, you will play a strategic part in shaping customer trust, securing key projects, and reinforcing PPG’s position as a global leader in Protective & Marine Coatings.

#LI-Remote

#Benefits - Medical, Dental, Vision, and 401K

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD ®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources .

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email recruiting@ppg.com.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process , so that we can do better today than yesterday.