AI use among aircraft cargo handling supervisors is little observed so far. Measured exposure for aircraft cargo handling supervisors: 0% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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Worldwide Flight Services has filed one layoff notice in the last twelve months, covering 59 workers, most recently October 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings

About the job

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Airport Operations Supervisor oversees the daily performance of Airport Operations Agents and ground staff, ensuring accurate monitoring of inbound and outbound flight activity, timely schedule updates, proper gate assignments, and smooth ramp and terminal operations. This role is responsible for enforcing safety and security protocols, conducting regular briefings and inspections, and coordinating responses to operational challenges such as equipment failures, flight delays, and emergency situations. The supervisor reviews critical flight documentation, manages ground support equipment and supply inventory, and ensures internal and carrier SLA/KPI metrics are consistently met to uphold service excellence. Additionally, this role provides ongoing coaching, issues progressive discipline, and implements corrective action to drive staff compliance, while also serving as an escalation point for passenger concerns and ensuring all departmental activities align with WFS security procedures and operational standards.

Employment Status: Full-Time Compensation Rate: $21.00 per hour. City & Airport: Las Vegas, NV - Harry Reid International Airport

Responsibilities

Supervise and provide guidance to a team of Airline Services Agents, ensuring they meet performance and safety standards.

Monitor and direct ramp activities, including loading and unloading baggage, marshaling aircraft, and operating ground support equipment.

Enforce adherence to airport safety and security regulations, conducting regular safety briefings and inspections to ensure compliance.

Act as a liaison between ground control, flight crews, and ramp agents to ensure smooth operational flow.

Conduct regular training sessions to improve staff competency in both ramp operations and passenger services.

Address operational challenges, such as equipment failures, flight delays, or customer concerns, providing timely resolutions.

Ensure the availability and maintenance of ground support equipment, and manage inventory levels for ramp and passenger service supplies.

Coordinate responses to emergencies such as medical incidents or equipment malfunctions, ensuring the safety of staff and passengers.

Monitor and evaluate team performance, providing feedback and development plans for continuous improvement.

Assist passengers with escalated issues, such as lost luggage, ticketing concerns, or boarding inquiries, ensuring a positive travel experience.

Review and approve necessary flight documentation, including weight and balance reports, baggage claims, and post-departure procedures.

Perform other duties as assigned to support smooth and efficient airport operations.

Minimum Requirements

High school diploma or GED equivalent

Ability to lift and handle heavy baggage and cargo (up to 50 lbs or more)

Valid driver’s license

Ability to fluently read, write, and speak the English language

Strong communication skills for coordinating with team members and flight crews

Ability to work in various weather conditions, including extreme heat, cold, and rain

Flexibility to work varied shifts, including weekends, holidays, and nights

Basic mechanical aptitude for operating ground support equipment

Ability to pass background checks and comply with airport security regulations

Attention to detail and a commitment to safety protocols

At least 1 year previous experience in aviation

Preferred Skills

Previous experience in aviation or ground handling operations

Familiarity with aircraft types and airport layout

Knowledge of safety regulations and protocols in the airport environment

Experience operating ground support equipment, such as tugs, belt loaders, and forklifts

Strong problem-solving skills and the ability to remain calm under pressure

Excellent teamwork and interpersonal skills for effective communication with colleagues

Ability to multitask and prioritize tasks in a fast-paced environment

Basic computer skills for completing paperwork and using scheduling systems

Bilingual or multilingual abilities for assisting diverse passengers and crew members

Strong customer service orientation and a positive attitude toward passenger interactions

Physical Requirements/Working Conditions

Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs

Frequent standing, walking, and moving throughout the airport terminal or warehouse

Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage

Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow

Manual dexterity required for handling documents, operating computers, and using two-way radios

Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)

Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance

Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins

Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits

Want your pay in advance? Access your pay when you need it through the DailyPay app!

Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform, including gift cards and more!

Need quality medical care? Multiple options for both full and part-time employees!

Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!

Looking to stay healthy and improve your life? Wellness Programs offered to all employees!

Want to invest in your future? 401k program offered!

Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.