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About the job

Summary:

The Business Systems Analyst II is responsible for leading/guiding project meetings with the core leadership team in gathering comprehensive business requirements and translating them into automated solutions, to include workflow technical design and implementation. This entails advising and assisting customers in the operation and administration of the collection system applications as well as working with the facility host support team. Collaborating with customers to enhance their work methodologies and tools, and maintaining a customer-centric technical knowledge and focus when contributing to the analysis, design, development, testing, documentation and implementation activities. The Business Systems Analyst II is responsible for delivering high quality, cost effective solutions to all levels of users. Will serve as the technical liaison for the team for implementing workflow solutions and project monitoring, to include ongoing workflow maintenance. Responsible for supporting the business goals and objectives as they relate to the team.

Responsibilities:

Clarify system, workflow, and process needs with operations to understand the purpose and content of requested enhancements

Assist customers with understanding of system functionality and process flows and optimizing their use of assigned applications and specific project-driven tasks

Analyze customer workflow and/or processes flows and assist customers with reengineering their department work. Update customer strategies. Improve processes related to account flow and reconciling accounts with customers

Translate customer requests into program specifications appropriate to assigned tasks. Understand and appreciate customers’ clinical and business functions. This includes, but not limited to new customer file testing and implementation based on the timeframes given.

Document business requirements and technical details, utilizing a variety of tools including Word, Excel, Visio, Power Point and other tools as applicable

Consult with management or senior team members as needed to gain knowledge needed for ownership of assigned process area

Support day-to-day operation in assigned process area by responding to requests for research or minor changes to workflow

Identify system enhancements that will improve business processes and support future business needs

Identify issues and concerns and communicate them to management or senior team. Develop options and recommendations.

Author, or provide review of, system request on behalf of the business units and process managers, serving as functional and technical liaison between the business units and IS organization

Learn new technologies and systems to advance knowledge of operation and process improvements, consulting SME’s or leadership as needed to gain this understanding

Develop detailed technical design for workflow automation, and implement system changes including monitoring for successful and intended outcomes

Lead and facilitate meetings with project team, including end users, management, and IS team members

Utilize operational and system knowledge to provide recommendations for increased efficiencies and automation through proprietary workflow system

Knowledge of Six Sigma, TQM or other project and process management systems

Ability to work in a fast-paced, team environment

Ability to produce written material to sufficiently communicate at all levels of the organization

Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations. Superior diagnostic skills spanning organizational, group and individual needs

Ability to keep confidential information as such

Strong organizational skills and ability to manage multiple competing projects and deadlines

With minimal guidance, define boundaries, set priorities, plan and manage multiple projects. With guidance, develop detailed project schedules for all assigned projects, mapping dates and resources to tasks. Monitor progress and resolve approved deviations from plan.

Independent, logical thinker with proven ability to perform detailed data analysis and make sound decisions

Intermediary troubleshooting abilities, with ability to problem solve complex technical issues independently within a timely fashion

Ability to understand operational business processes, and apply technical/system knowledge

Ability to develop and/or present training to operational business users

Ability to work independently or in a team environment, respectful of all positions at all levels

Provide effective customer service by being courteous, polite and friendly at all times. Acknowledge customers timely in order to determine their need and help the customer resolve the issue or request. Participate in departmental programs that promote and deliver exceptional customer service.

Intermediate knowledge with database query tools such as MS Access or SQL

Ability to handle multiple projects simultaneously

Knowledge of project management methodologies

Perform other duties and special projects as assigned by management.

Requirements:

Education/Skills

Bachelor’s degree in Information Systems, Business Administration, Computer Science, Health Informatics, or a related field required.

An equivalent combination of education and relevant experience may be considered, with four (4) years of additional relevant experience substituting for a bachelor’s degree

Experience

2+ years of experience

Work Schedule:

MULTIPLE SHIFTS AVAILABLE

Work Type:

Full Time