Product Manager - Epic Grand Central/Transfer Center
Baylor Scott & White Health
Dallas, TX · Posted October 22, 2026
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Where Dallas, TX ranks
Where Dallas, TX placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #2Best cities for construction and real estate jobs170 openings · of 13
- #2Best all-round cities for remote workers in the Southwest89 / 100 · of 15
- #2Best all-round cities for AI careers in the Southwest84 / 100 · of 15
- #3Cities with the most jobs that do not need a four-year degree in the Southwest401 jobs · of 38
- #3Best cities for software and engineering jobs in the Southwest772 openings · of 33
- #3Best all-round cities for mid-career professionals in the Southwest72 / 100 · of 15
Rankings about product jobs
- Best cities for product jobs #1 New York (738 openings)
- Best cities for product pay after cost of living #1 Santa Clara ($224k)
- Most requested AI skills in product jobs #1 AI product management (17.9%)
- AI tools named most often in product jobs #1 Claude (3.2%)
- Employers with the most product jobs #1 Amazon (356 roles)
Pay compared with the market
This listing does not state pay. Across 325 open product manager listings that state pay, the middle half runs $130,500 to $220,000 and the median is $167,500.
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How AI is used in this kind of work
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Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
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About the job
JOB SUMMARY
The Product Manager – Transfer Center is responsible for leading product management and application strategy for technology supporting the Transfer Centers across Baylor Scott & White Health. This role serves as the primary relationship manager between clinical, operational, and technical stakeholders, ensuring technology solutions align with clinical workflows, service line priorities, and enterprise standards. This position entails product delivery, standardizing product and intake processes, and partnering closely with Operational leadership, Product Owners and Architects to ensure work is properly scoped, prioritized, and prepared for execution within an agile delivery framework.
Hybrid role - if local to DFW area- on-site 1x a week; in state of TX, on-site once a month; out of state candidate would need to come on-site 2x a year
ESSENTIAL FUNCTIONS OF THE ROLE
Build and maintain strong relationships with internal stakeholders, operational leaders and technical teams
Lead intake and planning for Transfer Center-related technology requests, ensuring requests are clearly defined, documented, and aligned with strategic priorities.
Establish and reinforce best practices for backlog readiness, intake documentation, prioritization, and cross-team coordination.
Ensure technical work is appropriately planned, sequenced, and ready to be pulled into sprint execution.
Develop, maintain, and enhance relevant process documentation to support consistency and knowledge sharing
Lead cross-functional initiatives to improve processes and contribute to the ITSM roadmap, partnering closely with IS, operational leadership, and governance groups.
Mentor/coach other Process Managers across the organization.
Define, measure and monitor KPIs specific to the assigned processes.
Perform other position appropriate duties as required in a competent, professional and courteous manner.
KEY SUCCESS FACTORS
Strong leadership and relationship-building skills across clinical, operational, and technical audiences.
Ability to navigate and manage complexity across multiple technologies, vendors, and stakeholder groups.
Demonstrated success in product management, intake governance, and agile delivery environments.
Excellent communication skills with the ability to translate clinical and operational needs into technical plans.
Ability to balance strategic priorities with execution-focused delivery.
Prior experience in Service Management, ITIL or Service Now preferred.
CERTIFICATION/LICENSE/REGISTRATION
Epic Certification Required: Grand Central, Prelude
Project management experience - ideal, not required
BENEFITS
Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 5 Years of Experience