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About the job

Job Purpose

At Intercontinental Exchange (NYSE:ICE), we engineer technology, exchanges and clearing houses that connect companies around the world to global capital and derivative markets. With a leading-edge approach to developing technology platforms, we have built market infrastructure in all major trading centers, offering customers the ability to manage risk and make informed decisions globally. By leveraging our core strengths in technology, we continue to identify new ways to serve our customers and transform global markets. We're looking for motivated, results-oriented people to join our team.

We are seeking a Site Reliability Engineer to bring 3+ years of hands-on experience to our SRE team, operating with significant autonomy to improve platform reliability, drive automation, and mentor junior engineers. The ideal candidate contributes meaningfully to platform release cycles, leads smaller projects, and actively shapes the team's approach to observability, incident response, and service design in ICE's 24x7 production environment.

Responsibilities

Employ advanced troubleshooting and root-cause analysis to improve availability, performance, and security of IMT and platform services

Collaborate with Product and Engineering teams to plan and deploy product releases with operational rigor and quality gates

Work with Engineering leadership to build and evolve shared services meeting the requirements of platform and application teams

Design and implement proactive monitoring, alerting, trend analysis, and self-healing automation

Resolve product and service defects, infrastructure issues, and operational changes with increasing independence

Implement automated tests, automated deployments, and operational tooling across the SRE toolchain

Ensure services are designed with 24x7 availability and operational readiness and rigor

Lead smaller projects and provide status updates to management and stakeholders

Mentor SRE I engineers and contribute actively to team training and knowledge-sharing

Partner with application and platform teams to identify critical workflows and build automated health checks that run post-deployment and during incidents to accelerate root-cause identification

Design and build AI-assisted automated diagnosis jobs that correlate signals across monitoring and alerting platforms to reduce Mean Time to Resolution (MTTR) for production incidents

Build and maintain automation pipelines (e.g., Rundeck, Jenkins) that integrate with AI/LLM tooling to drive efficiency gains in observability, runbook execution, and incident triage

Develop and tune AWS CloudWatch metrics, alarms, and dashboards, instrument services using OpenTelemetry/Alloy, and build observability visualizations in Grafana; integrate alerting and event correlation workflows across PagerDuty, BigPanda, and Splunk to ensure timely, actionable incident notification

Knowledge and Experience

Bachelor's degree in Computer Science, Engineering, or equivalent experience

3+ years of experience in a site reliability, production engineering, or software operations role

Proven technical skills with strong personal initiative and consistent delivery of important work

Excellent teamwork with active involvement in training and mentoring

Ability to prioritize and execute without direct management guidance

Strong understanding of ICE Core Competencies

Preferred Knowledge and Experience

Experience in financial services technology, mortgage platforms, or exchange infrastructure

Familiarity with SRE principles including SLI, SLO, and error budget management

Exposure to Terraform, Chef, Ansible, or equivalent infrastructure automation frameworks

Hands-on experience with AWS observability services, CloudWatch, Grafana, OpenTelemetry/Alloy, Splunk, BigPanda, PagerDuty, and job orchestration/automation platforms such as Rundeck and Jenkins

Practical experience integrating AI/LLM-based tooling into operational workflows to automate diagnosis, reduce manual triage, and improve incident response efficiency

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.