Head of Customer Success
PromptWrx
Atlanta, GA · Posted October 19, 2026
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Where Atlanta, GA ranks
Where Atlanta, GA placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for education jobs491 openings · of 47
- #1Cities with the most jobs that do not need a four-year degree in the Southeast528 jobs · of 72
- #1Best cities for software and engineering jobs in the Southeast973 openings · of 65
- #2Best all-round cities for remote workers in the Southeast87 / 100 · of 33
- #3Best cities for finance jobs641 openings · of 78
- #3Best cities for clinical jobs152 openings · of 22
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
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About the job
About the role
This is a player-coach role and our first dedicated customer success hire. You will personally own every account — kickoff through renewal — while building the playbooks, health metrics, and team that let us scale past you. You will be the person our clients call, and the person who helps shape where the product goes next.
What you'll do
• Pilot-to-production conversion. Run kickoffs, scope data intake, set success criteria, and deliver readouts that turn no-charge pilots into signed production agreements.
• Onboarding and implementation. Drive data exchange (837/835, EOB PDFs, SFTP), tenant setup, payer contract and policy loading, and user training — target: first recovered dollars within 30 days.
• Adoption and outcomes. Drive daily active usage, then prove value with defensible reporting on overturn rate, recovered revenue, and analyst throughput that a client CFO will accept.
• Retention and expansion. Own renewals and module expansion across the Reve suite, and convert satisfied accounts into referenceable ones.
• Voice of the customer. Translate patterns, workflow friction, and payer behavior into prioritized, well-argued product input.
• Partner enablement. Train and support channel and services partners whose teams deliver Reve to their own end clients.
• Building the function. Create the onboarding playbook, account health scorecard, and QBR cadence — then hire and lead the team behind it.
What you'll bring
• Both sides of the house. 7+ years spanning provider-side revenue cycle operations and customer success or account management at a healthcare software company. We are weighting these equally —credibility without CS discipline, or CS polish without domain fluency, will not work here.
• RCM fluency. You can hold your own on CARC/RARC codes, claim review, appeals, medical necessity and clinical validation, and the correct-versus-appeal-versus-write-off decision.
• Hands-on implementation experience. You have personally delivered go-lives with hospitals, health systems, or multi-site groups, and you are comfortable around EHR, clearinghouse, and file-exchange.
• Range of audience. Credible with a VP of Revenue Cycle or CFO in the morning and with billers, coders, nurses, and denial analysts in the afternoon.
• Startup temperament. No team, no ticketing system, no playbook on day one. You build them while carrying accounts.
• Discipline with PHI. Fluent in HIPAA obligations and comfortable operating inside a SOC 2 program.