VP, Claims Transformation Initiative Lead

VP, Global Claims Transformation Initiative Lead

Locations: London; New York; Philadelphia; Singapore; Sydney, Australia

Job Description

The VP, Claims Transformation Initiative Lead will spearhead the design, development, and delivery of high-priority strategic initiatives within Chubb's Global Claims Transformation team. Reporting to the Global Claims Transformation Officer, this role is purpose-built for someone who can take a capability from concept to execution across a complex, multicultural environment spanning Europe, Asia Pacific, and Latin America.

This leader will own a transformational program end-to-end, driving it from strategy and design through implementation and adoption. They will serve as the primary bridge between business stakeholders, technology partners, and international claims operations, ensuring solutions are grounded in Chubb’s operating realities and deliver tangible outcomes for employees and customers alike.

Key Responsibilities

Lead the end-to-end strategy, design, and build-out of a defined transformation initiative within Global Claims

Translate business needs into technical requirements, ensuring alignment with claims operations and strategic objectives

Coordinate with cross-functional teams (claims, IT, data science, engineering) to deliver automation projects on time and within scope, adapting to the regulatory and operational variation across international markets

Develop and maintain project plans, timelines, and risk mitigation strategies for the domain’s initiatives

Create and maintain comprehensive project documentation, including timelines, budgets, and executive communications/status reports

Drive change management and adoption of new tools and workflows, championing an employee-centered approach to technology rollout across Claims

Analyze process performance, identify opportunities for further automation, and implement continuous improvements

Stay current on industry trends in AI, automation, and claims management, and identify opportunities for innovation

7+ years of experience in process engineering, operations, or project management, preferably in insurance or financial services

Demonstrated experience leading cross-functional teams and delivering complex projects in an agile environment

Outstanding communication skills, able to translate technical concepts for business stakeholders and vice versa

Experience with claims operations is highly desirable

Bachelor’s degree in engineering, business, or related field; advanced degree or relevant certifications (Six Sigma, PMP, Agile) a plus

Strong analytical and critical thinking skills; data-driven decision maker

Initiative-taking, adaptable, and able to navigate ambiguity

Collaborative, inclusive, and able to drive consensus across diverse teams

The pay range for the role is $220,000 to $260,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.