Director, Cloud Infrastructure

Overview

This is a hybrid role. 2 days remote (Monday, Friday) and 3 days onsite (Tuesday-Thursday)

The Director, Cloud Infrastructure is accountable for the strategy, reliability, and continuous improvement of the company’s enterprise technology services, including infrastructure engineering, cloud platforms, and operational governance.

This role leads multiple technical and service delivery teams and serves as the primary owner of core IT operations that enable business continuity and teammate productivity across all locations. The Director balances long-term modernization initiatives with day-to-day operational excellence, ensuring systems are secure, resilient, scalable, and aligned with business growth.

The position partners closely with Security, Applications, Finance, and Audit to manage risk, maintain regulatory compliance, and deliver a stable and high-quality technology experience for the organization.

Who we are:

At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.

CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Responsibilities

Infrastructure Strategy & Architecture

Define and execute the multi-year roadmap for infrastructure and operations services

Lead hybrid cloud strategy across Azure, AWS, and Microsoft 365

Establish standards for availability, scalability, resiliency, automation, and cost optimization

Drive lifecycle planning for compute, storage, networking, identity, and endpoint platforms

Evaluate new technologies and vendors to modernize and simplify the environment

Align infrastructure investments to business priorities and growth plans

Infrastructure & Platform Operations

Own availability, performance, and security of:

Data centers and hosted environments

Cloud infrastructure (Azure, AWS, Microsoft 365)

Core enterprise systems and identity services

Backup, disaster recovery, and business continuity platforms

Endpoint/device management platforms

Ensure SLAs and operational targets are consistently achieved

Lead incident, change, and problem management practices

Oversee monitoring, alerting, and operational health reporting

Provide senior-level technical escalation and decision-making

Reliability Engineering & Service Excellence

Promote reliability-focused practices, including monitoring, observability, automation, and root cause analysis

Oversee Site Reliability Engineering (SRE) functions to improve system stability and performance

Reduce recurring incidents and operational risk through proactive improvements

Champion operational maturity and continuous service improvement

Risk, Security & Compliance

Partner with Information Security and Audit to maintain effective IT governance and controls

Support SOX and PCI compliance across infrastructure and operational systems

Ensure appropriate access management, logging, backup, and recovery standards

Participate in audits, assessments, and remediation efforts

Maintain documentation and processes to support regulatory requirements

Leadership & Organizational Development

Lead managers and technical teams across infrastructure engineering, support services, and telecommunications

Set priorities, capacity plans, and performance expectations

Coach and develop leaders and senior engineers

Foster a culture of accountability, service excellence, and continuous improvement

Financial & Vendor Management

Own infrastructure and operations budgets and forecasting

Manage vendor relationships, contracts, and renewals

Negotiate hardware, cloud, telecom, and services agreements

Balance cost optimization with performance and reliability needs

Stakeholder Partnership

Serve as the primary technology operations leader for business stakeholders

Translate business requirements into scalable and reliable solutions

Communicate risks, performance, and strategy to senior leadership

Collaborate cross-functionally with Security, Applications, Finance, and Workplace teams

Scope of Ownership

Hybrid cloud platforms (Azure, AWS, Microsoft 365)

On-prem data centers and core infrastructure

Backup and disaster recovery

Endpoint and device management

ITSM platforms and operational tooling

Compliance and operational controls (SOX/PCI)

Multiple teams including managers, engineers, and support staff

Qualifications

Required

10+ years progressive IT infrastructure or operations experience

5+ years people leadership experience

Experience leading both engineering and support functions

Strong knowledge of both cloud platforms and enterprise infrastructure

Experience managing budgets, vendors, and contracts

Experience supporting SOX/PCI or similar compliance frameworks

Excellent communication and stakeholder management skills

Preferred

Microsoft cloud technologies (Azure, Intune, Microsoft 365)

AWS cloud platform experience

Experience leading or overseeing Site Reliability Engineering (SRE) or reliability practices

ITIL or service management frameworks

Telecommunications/VoIP/UCaaS experience

Multi-site or distributed workforce support experience

Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

#LI-MT1

#LI-Hybrid

Infrastructure Strategy & Architecture

Define and execute the multi-year roadmap for infrastructure and operations services

Lead hybrid cloud strategy across Azure, AWS, and Microsoft 365

Establish standards for availability, scalability, resiliency, automation, and cost optimization

Drive lifecycle planning for compute, storage, networking, identity, and endpoint platforms

Evaluate new technologies and vendors to modernize and simplify the environment

Align infrastructure investments to business priorities and growth plans

Infrastructure & Platform Operations

Own availability, performance, and security of:

Data centers and hosted environments

Cloud infrastructure (Azure, AWS, Microsoft 365)

Core enterprise systems and identity services

Backup, disaster recovery, and business continuity platforms

Endpoint/device management platforms

Ensure SLAs and operational targets are consistently achieved

Lead incident, change, and problem management practices

Oversee monitoring, alerting, and operational health reporting

Provide senior-level technical escalation and decision-making

Reliability Engineering & Service Excellence

Promote reliability-focused practices, including monitoring, observability, automation, and root cause analysis

Oversee Site Reliability Engineering (SRE) functions to improve system stability and performance

Reduce recurring incidents and operational risk through proactive improvements

Champion operational maturity and continuous service improvement

Risk, Security & Compliance

Partner with Information Security and Audit to maintain effective IT governance and controls

Support SOX and PCI compliance across infrastructure and operational systems

Ensure appropriate access management, logging, backup, and recovery standards

Participate in audits, assessments, and remediation efforts

Maintain documentation and processes to support regulatory requirements

Leadership & Organizational Development

Lead managers and technical teams across infrastructure engineering, support services, and telecommunications

Set priorities, capacity plans, and performance expectations

Coach and develop leaders and senior engineers

Foster a culture of accountability, service excellence, and continuous improvement

Financial & Vendor Management

Own infrastructure and operations budgets and forecasting

Manage vendor relationships, contracts, and renewals

Negotiate hardware, cloud, telecom, and services agreements

Balance cost optimization with performance and reliability needs

Stakeholder Partnership

Serve as the primary technology operations leader for business stakeholders

Translate business requirements into scalable and reliable solutions

Communicate risks, performance, and strategy to senior leadership

Collaborate cross-functionally with Security, Applications, Finance, and Workplace teams

Scope of Ownership

Hybrid cloud platforms (Azure, AWS, Microsoft 365)

On-prem data centers and core infrastructure

Backup and disaster recovery

Endpoint and device management

ITSM platforms and operational tooling

Compliance and operational controls (SOX/PCI)

Multiple teams including managers, engineers, and support staff

Required

10+ years progressive IT infrastructure or operations experience

5+ years people leadership experience

Experience leading both engineering and support functions

Strong knowledge of both cloud platforms and enterprise infrastructure

Experience managing budgets, vendors, and contracts

Experience supporting SOX/PCI or similar compliance frameworks

Excellent communication and stakeholder management skills

Preferred

Microsoft cloud technologies (Azure, Intune, Microsoft 365)

AWS cloud platform experience

Experience leading or overseeing Site Reliability Engineering (SRE) or reliability practices

ITIL or service management frameworks

Telecommunications/VoIP/UCaaS experience

Multi-site or distributed workforce support experience

Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

#LI-MT1

#LI-Hybrid