Director, Technical Program Management

Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As Director of Technical Program Management (TPM), you will serve as a strategic partner to Product and Engineering executive leadership, driving the operational engine behind our highest-priority technology investments. You will lead an organization of 8-10 high-performing Technical Program Managers responsible for orchestrating complex, cross-functional roadmaps from concept to global scale. In this role, you will establish the portfolio governance, operating model, and delivery frameworks that bridge Engineering, Product, Design, and Go-to-Market (GTM). You will shape pillar-level OKRs, optimize capital and headcount allocation, and ensure disciplined execution that accelerates business growth and system reliability. This is a people manager role reporting to the VP, Technology Development & Business Operations. Responsibility Partner with Product and Engineering GVPs to translate multi-year business strategies into prioritized technical roadmaps, ensuring investments directly support corporate growth and revenue targets Serve as a trusted advisor on capacity planning, resource trade-offs, and dependency mapping across pillars Own the definition, tracking, and operational rigor of pillar-level OKRs, instilling shared accountability across Product, Engineering, and GTM Design, scale, and mature the governance framework and delivery operating model across Product and Engineering, establishing standards for technical execution, release readiness, and financial transparency Define portfolio health metrics, delivery KPIs, and operational dashboards to identify systemic bottlenecks and drive data-backed improvements across the software development lifecycle (SDLC) Enable teams to identify, escalate, and resolve technical, architectural, and schedule risks well before they impact delivery Lead, mentor, and inspire a distributed team of 8-12 TPMs, fostering an inclusive culture of high performance, accountability, and technical curiosity Champion the TPM discipline across the enterprise by establishing career progression frameworks, leveling criteria, evaluation benchmarks, and continuous learning programs Act as the primary conduit of operational truth for pillar initiatives, delivering crisp, transparent synthesis of portfolio performance, trade-offs, and critical escalations to C-suite and executive stakeholders Cultivate deep cross-organizational partnerships across Engineering, Product, Design, Finance, Legal, and GTM to eliminate silos, align dependencies, and ensure seamless go-to-market execution Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in Computer Science, Engineering, or equivalent experience 12+ years of technical program management experience, including several years leading TPM or program management teams Experience directly managing complex, multi-year programs from inception through delivery Experience in both SaaS and enterprise environments Experience with Agile and Waterfall methodologies and the tools that support them (e.g., Jira, Asana, or similar) Experience building and scaling a PMO, portfolio governance, or operating model Preferred Experience leading teams of 10-15 program managers or Scrum teams Track record of leading large change-management efforts across multiple product and engineering organizations Ability to influence and communicate effectively at all levels, including executives and boards Technical fluency with architectures, platforms, and dependencies sufficient to challenge trade-offs with Engineering A roll-up-your-sleeves mindset and willingness to contribute directly to program outcomes Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California:$212,100.00 - $342,650.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid

As Director of Technical Program Management (TPM), you will serve as a strategic partner to Product and Engineering executive leadership, driving the operational engine behind our highest-priority technology investments. You will lead an organization of 8-10 high-performing Technical Program Managers responsible for orchestrating complex, cross-functional roadmaps from concept to global scale. In this role, you will establish the portfolio governance, operating model, and delivery frameworks that bridge Engineering, Product, Design, and Go-to-Market (GTM). You will shape pillar-level OKRs, optimize capital and headcount allocation, and ensure disciplined execution that accelerates business growth and system reliability. This is a people manager role reporting to the VP, Technology Development & Business Operations. Responsibility Partner with Product and Engineering GVPs to translate multi-year business strategies into prioritized technical roadmaps, ensuring investments directly support corporate growth and revenue targets Serve as a trusted advisor on capacity planning, resource trade-offs, and dependency mapping across pillars Own the definition, tracking, and operational rigor of pillar-level OKRs, instilling shared accountability across Product, Engineering, and GTM Design, scale, and mature the governance framework and delivery operating model across Product and Engineering, establishing standards for technical execution, release readiness, and financial transparency Define portfolio health metrics, delivery KPIs, and operational dashboards to identify systemic bottlenecks and drive data-backed improvements across the software development lifecycle (SDLC) Enable teams to identify, escalate, and resolve technical, architectural, and schedule risks well before they impact delivery Lead, mentor, and inspire a distributed team of 8-12 TPMs, fostering an inclusive culture of high performance, accountability, and technical curiosity Champion the TPM discipline across the enterprise by establishing career progression frameworks, leveling criteria, evaluation benchmarks, and continuous learning programs Act as the primary conduit of operational truth for pillar initiatives, delivering crisp, transparent synthesis of portfolio performance, trade-offs, and critical escalations to C-suite and executive stakeholders Cultivate deep cross-organizational partnerships across Engineering, Product, Design, Finance, Legal, and GTM to eliminate silos, align dependencies, and ensure seamless go-to-market execution

Basic Bachelor's degree in Computer Science, Engineering, or equivalent experience 12+ years of technical program management experience, including several years leading TPM or program management teams Experience directly managing complex, multi-year programs from inception through delivery Experience in both SaaS and enterprise environments Experience with Agile and Waterfall methodologies and the tools that support them (e.g., Jira, Asana, or similar) Experience building and scaling a PMO, portfolio governance, or operating model Preferred Experience leading teams of 10-15 program managers or Scrum teams Track record of leading large change-management efforts across multiple product and engineering organizations Ability to influence and communicate effectively at all levels, including executives and boards Technical fluency with architectures, platforms, and dependencies sufficient to challenge trade-offs with Engineering A roll-up-your-sleeves mindset and willingness to contribute directly to program outcomes