Among computer and information research scientists, AI is already used for a large share of the tasks. Measured exposure for computer and information research scientists: 34% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

We are seeking a highly skilled Senior Developer with strong hands-on expertise in AI agent development, Python, and modern cloud technologies. This role requires an individual who can independently design and build scalable AI automation solutions, create sophisticated agentic workflows, and contribute to architectural decisions while ensuring high-quality delivery and support.

Our Vision:

You will be responsible for creating multiple AI agents that run at scale, implementing automation workflows for customer retail intents and journeys across voice, chat, and future channels. Your work will directly contribute to eliminating wait times and giving every United customer a fast, effortless resolution.

Design, develop, and deploy AI agents and agentic workflows using LangChain, LangGraph, or similar agent development frameworks

Build scalable automation solutions that handle high-volume customer retail intents and journeys, particularly during peak demand and irregular operations (IRROPS)

Develop conversational AI solutions and voice automation capabilities that seamlessly integrate with United's customer service channels

Write clean, maintainable, and well-documented code in Python, TypeScript, and .NET/C#

Implement and optimize AI agent orchestration, prompt engineering, and retrieval-augmented generation (RAG) patterns

Collaborate with AI/ML engineers, data scientists, and product teams to translate business requirements into technical solutions

Participate in full development life cycle including requirements analysis and design using Agile methodologies

Serve as technical expert on AI automation development projects

Write technical specifications based on conceptual design and stated business requirements

Support, maintain, and document AI agent functionality and automation workflows

Identify and evaluate new AI technologies and frameworks for implementation

Analyze code to find causes of errors and revise programs as needed

Participate in software design meetings and analyze user needs to determine technical requirements

Collaborate with cross-functional teams consisting of employees and vendor contractors in planning and execution

Collaborate with end users to prototype, refine, test, and debug AI agents to meet customer experience needs

Ensure adherence to code quality standards, security protocols, and responsible AI principles

Leverage cloud technologies (AWS preferred) to build and deploy AI solutions at scale

Contribute to architectural decisions and best practices for AI agent development

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree

Computer Science, Engineering, Information Systems or related field preferred

3+ years of experience in software design and development

Strong proficiency in Python programming

Experience with TypeScript and .NET/C# development

Knowledge of Object-Oriented systems design and Application Development

Experience implementing AWS technologies

Strong knowledge of API development and integration

Experience with Cloud Automation Development Tools

Knowledge of SQL, NoSQL databases and Design Patterns

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

2+ years of experience building AI agents, conversational AI, or voice automation solutions

Hands-on experience with LangChain, LangGraph, or similar agent development frameworks

Experience with Generative AI, Large Language Models (LLMs), and prompt engineering

Knowledge of retrieval-augmented generation (RAG) patterns and vector databases

Experience with AWS services including Lambda, Step Functions, API Gateway, S3, DynamoDB, ECS, EC2, CloudWatch, Vector Databases

Experience with event-driven architectures and asynchronous processing

Knowledge of DevOps, CI/CD pipelines, automation, and infrastructure as code

Experience with A/B testing and experimentation frameworks

Understanding of responsible AI principles and AI governance

Experience in enterprise-scale applications

Airlines or travel industry experience is a plus

Experience with contact center or customer service technology platforms

Familiarity with Agile/Scrum methodologies

The base pay range for this role is $112,480.00 to $146,540.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com