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Oracle

About the job

PRIMARY RESPONSIBILITIES

Evaluate, analyze, and recommend improvements to product design, maintenance, and operational performance.

Support the development of new products and drive performance enhancements and cost improvements.

Assess and recommend new materials to support product design changes.

Conduct technical analysis of competitive products, services, and patents.

Serve as a technical escalation point for Tier 2 SMEs, providing advanced analysis and resolution of complex issues.

Comply with all NOV and HSE policies and procedures.

Perform additional duties as assigned by the COE Technical Leader.

FACILITY / GROUP RESPONSIBILITIES

Provide advanced technical product support to global SMEs delivering 24/7 support to internal and external customers.

Lead and support training and competency development programs for Tier 2 technicians and engineers.

Identify and analyze product reliability trends to inform performance improvements.

Deliver structured technical feedback to Product Engineering on product performance and reliability.

Review and support Product Notifications (PNs), including planning, implementation, tracking, and reporting.

Prepare technical reports with damage assessments and recommended corrective actions based on field data and customer reports.

Coordinate with internal and external specialists to resolve complex technical issues.

Maintain strong collaboration with Global Product Engineering and related teams.

Partner across business lines to deliver “Service Above All.”

EDUCATION & EXPERIENCE

Technical diploma or equivalent combination of education and experience.

4+ years of relevant experience (e.g., Field Service, Technical Support, Field Engineering, I&C, eHawk, AM Projects).

Strong technical analysis and report writing skills.

Ability to work effectively across multinational teams and time zones.

Advanced ability to read and interpret mechanical, electrical, and hydraulic drawings.

Capability to troubleshoot complex, cross-disciplinary technical issues.

JOB REQUIREMENTS

Participate in customer meetings; assess technical issues, provide recommendations, and document outcomes.

Develop technical work scopes and recommend specialized tooling.

Review and optimize spare parts lists and inventory strategies.

Support FATs (Factory Acceptance Tests).

Contribute to training materials, competency frameworks, and assessments.

Evaluate new products, tools, and services and provide recommendations.

Support leadership in assessing team competency and assigning work based on complexity and urgency.

Act as backup for the COE Technical Leader when needed.

Generate and manage reports analyzing operational activities and performance.

Utilize systems such as Rig Office, Team Center, Glovia, Oracle, and PIMS.

Ensure compliance with ISO 9001 and NOV quality management standards.

Apply root cause analysis methods (e.g., 5 Whys, Fishbone) to troubleshoot failures.

Support remote upgrades and adhere to NOV best practices.

Understand NOV equipment taxonomy, failure modes, and diagnostic techniques.