At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Account Manager Associate who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction

Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries

Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You'll Do / Your Impact

Client Partnership & Risk Strategy

Support Manufactured Housing clients with day-to-day service requests

Issue certificates of insurance and identification cards accurately and efficiently

Assist with new business and renewal policy issuance activities

Order motor vehicle records and loss runs to support client and underwriting needs

Complete renewal applications and assist with policy servicing activities

Build positive relationships with clients and internal partners through responsive communication

Operational Excellence

Process policy invoicing and related documentation

Maintain accurate records and client information within agency systems

Ensure quality, accuracy, and compliance in all client service transactions

Support administrative and operational functions as needed

Prioritize multiple tasks and meet deadlines in a fast-paced environment

Strategic Contribution

Contribute to a positive, service-focused team culture

Support ongoing process improvement and operational efficiency initiatives

Demonstrate a proactive approach to learning and professional development

Collaborate with colleagues to ensure seamless client service delivery

QUALIFICATIONS

What You Bring

Required

Minimum of 2 years of experience in an insurance agency, carrier environment, or related field

Strong organizational, communication, and time-management skills

Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams

Ability to prioritize competing responsibilities while maintaining accuracy and attention to detail

Preferred

College degree

Property & Casualty insurance experience

Experience supporting policy administration, renewals, or client service operations

Core Competencies

Client-first mindset

Attention to detail

Accountability and follow-through

Adaptability and flexibility

Collaboration and relationship building

Problem-solving and critical thinking

ADDITIONAL INFORMATION

Compensation: Hourly range: $20.00 – $24.00 per hour Eligible for performance-based bonus: Yes

Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model: This role is Hybrid Local to Syracuse, New York

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy , we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

Role-specific learning paths

Leadership development programs

Technical and compliance training

Industry certifications and continuing education support

Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

Active State Property & Casualty License

Ability to obtain required licensure within 6 months of hire

Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

Hybrid - 3 or more days in office - Office UKG Work location