Customer Success Account Coordinator

Roadtex Transportation has become a leader in the nationwide LTL industry, specializing in transporting time and temperature-sensitive products. We handle refrigerated and LTL needs by leveraging no sailing schedules, our nationwide network of 32 strategically placed temperature-controlled facilities, our state-of-the-art tracking, and our specialized equipment and warehousing capabilities. In 2022, Roadtex was acquired by Echo Global Logistics. The acquisition brings a truckload brokerage and expanded transportation management solutions to Roadtex's customers while providing Echo with our national warehouse footprint and advanced temperature-controlled transportation solutions.

As an Account Coordinator, you will focus on managing the daily operations of some of our transactional clients. You will be responsible for supporting an account by collaborating with internal and external partners to ensure we go above and beyond customer expectations. This includes but is not limited to day to day support, data entry, document collection, verifying timely pick-ups and deliveries, resolving issues, complying with department SOPs, and managing account profiles.

Responsibilities

You will directly support a book of transactional accounts and focus on executing tasks that lead to operational success for each of the accounts

Provide operational support for your accounts by prioritizing between standard daily duties and ad hoc requests

Manage the entry of pickup and delivery requests for client shipments

Assist to resolve Accounts Receivable and Accounts Payable issues

Work with Account Executives and Sr Account Executives to provide world class customer service to clients

Proactively communicate issues to the team

Manage relationships within accounts

Gain competency and adopt Roadtex/Echo's technology to be as efficient as possible

Requirements

High school diploma required; 2-year community college or vocational degree highly preferred

1+ years' experience in customer service or logistics

Proven track record in handling multiple task and problem solving when handling difficult customer issues

Intermediate skills with Microsoft Office, Outlook, Word and Excel

Ability to follow standard operating procedures with little to no oversight

Clear, concise communication skills both written and verbal to effectively assist external and internal customers

Enjoy working in a fast pace team environment and able to collaborate with others

You…

Have mastered the art of managing time and accomplishing tasks

Are always one step ahead, you know how to identify where help is needed and offer it before you’re asked

Can solve any problem that’s thrown your way

Thrive in a fast-paced environment and can shift priorities effortlessly

Are looking to enter a company at the ground level and learn as much as possible

We...

Value collaboration, intellectual honesty, go-getters, and positive energy and we never stop seeking ways to get better

Put our customers' needs into everything we do

Care about your career development as much as you do

Work hard and Do What’s Right

Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won’t find anywhere

What we offer

Competitive compensation package

Medical, Dental, Vision, Disability, Life Insurance, and 401K

Advancement Potential

Fun and energetic work environment

Work environment/physical demands summary: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers .