Program Manager - Global MDM, Data Quality, and Governance

Position Overview

The Program Manager — Global MDM, Data Quality, and Governance is a senior individual contributor responsible for leading and driving all programs, projects, and strategic initiatives within the MDM, Data Quality, and Governance organization. This role serves as the operational backbone of the team, owning the end-to-end delivery of the program portfolio including roadmap execution, resource planning, vendor management, financial oversight, and executive reporting.

This role combines team coordination with program management leadership — ensuring the team operates with discipline, transparency, and accountability. The Program Manager will lead and drive project managers across multiple concurrent workstreams and domains, manage vendor relationships and contracts, and serve as the primary point of coordination between the MDM organization and enterprise leadership.

The successful candidate will bring deep program management expertise, a bias for operational rigor, and the ability to drive outcomes across complex, cross-functional initiatives spanning multiple regions and business functions. Key Responsibilities Program & Portfolio Management

Help execute the end-to-end roadmap for the MDM, Data Quality, and Governance team across all domains (customer, supplier, contact, item)

Lead and drive project managers on various projects within the portfolio

Manage deliverables, timelines, risks, dependencies, and budgets across multiple concurrent workstreams

Establish and maintain program governance structures, status cadences, and escalation paths

Conduct portfolio-level planning, prioritization, and resource allocation

Track and manage cross-project dependencies and resolve conflicts

Maintain a consolidated view of program health and proactively identify and mitigate risks

Executive Reporting & Stakeholder Communication

Prepare and deliver Quarterly Business Reviews (QBRs) to senior leadership

Lead monthly operations reviews and monthly portfolio reviews

Produce executive-level reporting on program status, risks, financials, and milestones

Serve as the primary communication point between the MDM team and enterprise stakeholders

Tailor communications for diverse audiences — from technical teams to executive leadership

Maintain dashboards and reporting mechanisms for real-time program visibility

Vendor & Contract Management

Lead RFP preparation, vendor evaluation, and response scoring processes

Manage vendor relationships, performance, and accountability

Oversee contract management including terms, deliverables, and compliance

Validate vendor invoices against deliverables and contractual obligations

Manage contractor extensions, onboarding, and offboarding processes

Drive vendor accountability and escalate issues as needed

Financial & Operational Management

Own program budget tracking, forecasting, and variance reporting

Validate invoices and ensure alignment with contracted deliverables and milestones

Manage resource planning and capacity across internal and external teams

Ensure operational discipline in procurement, contracting, and financial processes

Track and report on cost efficiency and value delivery

Team coordination functions

Drive organizational alignment and ensure the team operates with clarity and purpose

Coordinate cross-functional initiatives and ensure follow-through on leadership decisions

Prepare materials for leadership meetings, town halls, and strategic planning sessions

Identify and drive process improvements to increase team efficiency and effectiveness

Manage action items, decisions, and commitments across the organization

Support hiring and onboarding coordination for new team members

Required Qualifications Experience

Minimum 10 years of experience managing complex programs and projects

Proven track record of leading multi-workstream programs with cross-functional dependencies

Experience managing program portfolios with multiple concurrent projects

Demonstrated ability to lead and drive project managers and coordinate across teams

Experience with vendor management, RFP processes, and contract management

Proven ability to manage program budgets, forecasts, and financial reporting

Experience with executive-level reporting and stakeholder communication

Program Management Skills

Deep expertise in program governance, risk management, and dependency tracking

Strong proficiency in portfolio planning, roadmap management, and resource allocation

Experience conducting QBRs, monthly operations reviews, and portfolio reviews

Ability to manage ambiguity and drive clarity in complex, evolving environments

Strong financial acumen including budget management, invoice validation, and forecasting

Experience with RFP preparation, vendor evaluation, and contract negotiation

Leadership & Communication

Excellent written and verbal communication skills for executive and technical audiences

Strong facilitation skills for leading reviews, governance meetings, and cross-functional sessions

Ability to influence without direct authority across organizational boundaries

Proven ability to drive accountability and follow-through across teams and vendors

Experience operating in a chief of staff or similar strategic coordination capacity

Preferred Qualifications

PMP certification (strongly preferred)

PgMP or similar portfolio/program management certification

Master Data Management (MDM) program experience, particularly in customer, supplier, contact, or item domains

Manufacturing industry experience across multiple countries and regions

Experience managing large-scale data or technology transformation programs

Familiarity with data governance and data quality program delivery

Experience working with offshore vendor partners on large-scale initiatives

Proficiency with project management tools (e.g., Microsoft Project, ServiceNow, Jira)

Core Competencies

Operational rigor: Drives discipline in execution, reporting, and financial management

Strategic coordination: Connects program execution to organizational strategy and priorities

Stakeholder management: Builds trust and drives alignment across diverse audiences and regions

Vendor accountability: Ensures vendors deliver on commitments with quality and timeliness

Portfolio thinking: Manages trade-offs, dependencies, and priorities across the full program landscape

Influence without authority: Drives outcomes through clarity, credibility, and structured decision-making